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A Customer Service Representative position that helps to use my abilities and skills to make a positive contribution to the organization. Ability to learn and adaptable to situations and working under time pressure with self-development and flexibility, Emotional intelligence.


Over 5+ years of IT experience as a Developer, Designer & quality Tester with cross platform integration experience using Hadoop Ecosystem. Hands on experience in installing, configuring, and using Hadoop Ecosystem - HDFS, MapReduce, Pig, Hive, Oozie, Flume, HBase, Spark, Sqoop, Flume and Oozie. Developed custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights. Experienced in importing-exporting data into HDFS using SQOOP. Experience loading data to Hive partitions and creating buckets in Hive. Developed Map Reduce jobs to automate transfer the data from HBase. Expertise in analysis using PIG, HIVE and MapReduce. Major strengths are familiarity with multiple software systems, ability to learn quickly new technologies, adapt to new environments, self-motivated, team player, focused adaptive and quick learner with excellent interpersonal, technical and communication skills. Experience in defining detailed application software test plans, including organization, participant, schedule, test, and application coverage scope. Experience in gathering and defining functional and user interface requirements for software applications.

IT Infrastructure & Cybersecurity Leader with 22 years of experience driving enterprise-wide digital transformation, cloud adoption, and security resilience. Currently serving as Group Manager – IT Infrastructure & Cybersecurity at DRE Group, I specialize in cloud platforms (Azure, Microsoft 365, Intune), cybersecurity & compliance (CrowdStrike, Mimecast, Patch Management, DR/BCP), and infrastructure modernization (data centers, networks, Fortinet, Aruba, AV systems).

Proven success in large-scale migrations, cost optimization, and multi-vendor management, with a track record of aligning IT strategy to business growth across real estate, construction, finance, media, and consulting sectors. Recognized for building and leading IT teams, strengthening governance, and ensuring business continuity and operational excellence across multi-entity organizations.

Accomplished IT professional with extensive expertise in people management, performance management, and team leadership. Demonstrates strong communication and relationship management skills, complemented by a robust technical background in Active Directory, Office 365 Administration, and Windows Server environments. Proficient in contract and supplier management, incident and problem management, as well as desktop and laptop deployment. Adept at using ITIL Foundation principles to drive proactive solutions and ensure seamless transitions to business-as-usual operations. Committed to delivering exceptional customer care through logical troubleshooting and attention to detail.
Driven professional with outstanding leadership and communication skills, coupled with deep knowledge of IT systems and project management. Excels in problem-solving and team collaboration, ensuring seamless IT service delivery. Ready to make significant impact in IT Service/Customer Service role.
Offering strong foundation in IT services with focus on delivering quality solutions and improving operational efficiency. Knowledgeable about stakeholder management, team leadership, and problem-solving within tech environments. Ready to use and develop communication, project management, and analytical skills.

LE HUNG LINH PHAN

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Manager

Waiter

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Intern

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Bachelors - General and International Management

Integrated Preparatory Cycle - Engineering

baccalaureate - major sciences

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Manager

Waiter

Volunteer

Intern

Bachelors - General and International Management

Integrated Preparatory Cycle - Engineering

baccalaureate - major sciences

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