Kwabena Nyarko Boateng
Nyarko
Brno
Summary
I am confident that my educational background, technical support experience, SQL knowledge, and proactive approach make me a strong candidate for this position. I am eager to contribute to the success of your organization and grow both professionally and personally. Thank you for considering my application. KEY SKILLS Troubleshooting network issues Helping users with hardware issues both in person and remotely. Using technical training to fix issues with software functionality. Proficient in Client OS (Win7 and Win10), with strong troubleshooting skills Thorough knowledge of client security and network technologies Strong working knowledge of MS Office and Windows Server Basic SQL and experience in sorting data with Microsoft SQL Studio Server Management Studio.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
IT Technician Tier
AT&T Incorporation
01.2023 - 06.2023
- Diagnose and troubleshoot customer service issues related to the installation of new services or existing services
- Install and configure network equipment such as routers, switches, modems, and other hardware components
- Perform quality assurance tests on all installations and repairs to ensure proper functioning of the system
- Provide technical support to customers regarding their AT&T wire systems
- Respond to emergency calls from customers and provide prompt resolution
- Led a team of IT professionals to successfully complete a major IT project on time and within budget
- Implemented IT help desk systems and tools, resulting in a improvement in IT support response time
- Followed safety protocols to ensure the safety of both the vehicle and the technician
Business Analyst Intern
Afrolynk Limited Berlin
07.2021 - 10.2022
- Conducted market research and analyses to identify new business opportunities and trends
- Developed a business plan and raised initial capital from investors to launch the business
- Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis
- Participated in a student-led business competition, resulting in the development of a successful business model and increased awareness of entrepreneurship
- Developed a Business Continuity Plan that ensures the organization is prepared for any unexpected event, minimizing business disruption
IT Technician
Institute of Statistical
01.2019 - 08.2020
- Social and Economic
- Research (ISSER, (Accra- Ghana)
- Ghana
- A work was assigned to the proper departmental staff after receiving help tickets from users on campus
- Provided troubleshooting assistance to divisions and console operators having issues with network connectivity, hardware, software, and other issues
- Provided higher-level technical support for special ERP systems, analyzing, and resolving incidents
- Utilized analytical skills to analyze logs, data from databases, and occasionally performed code analysis
- Worked with SQL to retrieve and manipulate data for troubleshooting purposes.
Education
Masters - Open Informatics
Mendel University
09.2021 - 05.2023
GraduateProfessional Certificate (Cisco Certified Network Associate – CCNA - undefined
Kofi Annan Institute
09.2019 - 05.2020
BA - Business Administration, Management, Business Administration
01.2014 - 05.2018
Skills
Microsoft Office Expertundefined
Certification
Technical Support Fundamentals
Timeline
Technical Support Fundamentals
02-2023
IT Technician Tier
AT&T Incorporation
01.2023 - 06.2023
Masters - Open Informatics
Mendel University
09.2021 - 05.2023
Business Analyst Intern
Afrolynk Limited Berlin
07.2021 - 10.2022
GraduateProfessional Certificate (Cisco Certified Network Associate – CCNA - undefined
Kofi Annan Institute
09.2019 - 05.2020
IT Technician
Institute of Statistical
01.2019 - 08.2020
BA - Business Administration, Management, Business Administration
01.2014 - 05.2018
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