Krzysztof Edward Burnejko

Work History

Associate Director DDIT GF Solution Delivery

Novartis Pharmaceuticals

Prague, Czech Republic

10.2023 - Current

Providing ownership for Risk Management area of HCM Program
Redesigning Risk Management process for HCM Program to match program's changing needs after go-live
Designing reporting for Program Leadership
Providing ownership for Contract Management area of HCM Program
Performing quality control on contracts and working with internal and external teams to ensure timely and quality contract signing and processing
Performing RFP with External Workforce partner and providing candidate screening and interviewing activities
Working with chosen external partners to ensure good relationship management
Designing reporting for both Program Leadership and internal team to ensure efficient control over staffing continuity and potential issue prevention
Working as a Single Point of Contact for PMO IT Team during external and internal audits

Service Ownership Global Process Owner

Adecco Group

Prague, Czech Republic

01.2022 - 10.2023

Designing, in cooperation with SME and internal stakeholders, a process for Service Assurance
Establishing communication model and reporting means for Senior Leadership awareness
Designing tooling for the process and integrating it with current capabilities
Evangelist work for the new process awareness in the company
Establishing the process in context to other processes, both existing and being implemented at the same time
Designing a short and long term roadmap for the process adoption and further development
Design a suite of approach strategies for different areas, from Infrastructure to Service Delivery

Senior Application Manager

NNIT

Prague, Czech Republic

01.2019 - 03.2022

Managing multiple GxP applications, and respective teams, according to ITIL methodology, ranging from cloud solutions to on-premise hosted systems
Responsible also for clinical applications, like Veeva and EntimICE DARE,
Working as a customer facing Application Manager, managing internal and external SLA, as well as resources allocation and capacity
Responsible for 10+ resources, on several locations, internationally
Providing effort and budget estimates for T&M based tasks, in close cooperation with Delivery Managers
Assisting customers in vendor management, providing communication and status tracking ownership
Proactively advising the customers on value adding tasks to be implemented within budget and timeframe
Promoted a culture of continuous improvement by encouraging innovation within the team and implementing regular feedback loops.

Archival Subject Matter Expert

Blue Infinity (providing services to Novartis)

Prague, Czech Republic

01.2016 - 04.2019

Providing technical knowledge for Informatica Information Lifecycle Management product
Providing technical knowledge for Informatica Dynamic Data Masking product
Leading the team through the process of application retirement/archival itself taking into account specific nature of GxP systems
Authoring SOP’s and WI’s for the applications itself, as well as for underlying technologies
Working with external teams on different aspects of the solution, including security of the data, security of the access, security access audit
Working with audit team on remediation of security risks and errors
Working with the team on creating and improving access and configuration rules to segment the data visibility based on a role and actual need
Coordinating patching and maintenance effort to ensure highest level of application and system quality
Leading the team through day-to-day operations, ensuring timely resolution of tickets, and providing the highest quality of user and customer support
Working with the team on improvement paths for various aspects of both application and user support procedures

EMEA Business System Analyst

Mallinckrodt Pharmaceuticals

Prague, Czech Republic

06.2015 - 03.2016

Functional support for JDE Enterprise One ERP system
Functional and business analysis for JDE Enterprise One ERP system
Support for Nuclear Medicine sales and transport process
Coordination of change management process for JDE Enterprise One system
Leading cross-team work for different initiatives and actions
Working with various teams in order to create and implement procedures for the safe and efficient system usage
Provided exceptional customer support through timely resolution of system-related issues while maintaining a high level of professionalism at all times

Application Lead

MSD

Prague, Czech Republic

01.2014 - 08.2015

Managing several support teams for various CRM applications (in-house apps, Veeva, Siebel CRM)
Working with Managed Services model of support outsourcing

Siebel CRM Application Support Specialist

DHL IT Services s

Prague, Czech Republic

01.2013 - 10.2014

Working with Siebel EIM processes, tuning in order to provide expected results
Creating new Siebel EIM processes
Siebel EIM data migration
Coordination of data quality initiatives across different countries,
Providing data extractions for reporting purposes
Conducted training and mentored team members to promote productivity and commitment to friendly service

CRM Data Administrator

Monster Technologies Prague s.r

Prague, Czech Republic

01.2008 - 10.2012

Utilizing ready EIM processes and tuning in order to provide expected results
Creating new EIM processes
Several successful projects on EIM and direct SQL migrations of new data into Siebel database
Providing data extractions for reporting purposes
Working with Business Analyst team by providing data rules for projects

Data Coordinator

Monster Technologies Prague s.r

Prague, Czech Republic

12.2007 - 12.2007

Maintaining proper communication between Technical and Business teams
Coordinating initiatives for data quality improvements
Making sure all parts involved complete their tasks in time
Providing reports on data quality for few EU regions
Coordinating recurring data tasks, such as de-duplications and archives
Improved data accuracy by implementing stringent quality control measures for data entry and management

Time & Attendance and Warehouse Analyst

Time Personale

Szczecin, Poland

06.2006 - 10.2006

Computer analysis of warehouse and time calculation, specialist for transport and supply at Time Personale Sp. z o.o
Analysis and monitoring of a company warehouse
Negotiations for transport and provision of employees
Assisted with seasonal forecasting efforts to accurately predict upcoming demand patterns, enabling better resource allocation throughout the year

Network and system administrator

Finow Polska Sp. z o.o. / FINOW Rohrleitungssystem- und Apparatebau Serviceleistungs GmbH

Eberswalde, Germany

04.2004 - 07.2005

Maintenance of Windows based networks, helpdesk and database archives
Working on updates and maintenance of a PPS system – P2
Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall

Overview

Work History

Associate Director DDIT GF Solution Delivery

Service Ownership Global Process Owner

Senior Application Manager

Archival Subject Matter Expert

EMEA Business System Analyst

Application Lead

Siebel CRM Application Support Specialist

CRM Data Administrator

Data Coordinator

Time & Attendance and Warehouse Analyst

Network and system administrator

Education

B.Sc. - IT and econometrics

Skills

Certification

Work Availability

Summary

Similar Profiles

Adriana HuamanAdriana Huaman

Hai NguyenHai Nguyen

Matthew DickermanMatthew Dickerman