Krzysztof Edward Burnejko
Prague
Sumus quod sumus.
Anonymous
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Associate Director DDIT GF Solution Delivery
Novartis Pharmaceuticals
Prague, Czech Republic
10.2023 - Current
- Providing ownership for Risk Management area of HCM Program
- Redesigning Risk Management process for HCM Program to match program's changing needs after go-live
- Designing reporting for Program Leadership
- Providing ownership for Contract Management area of HCM Program
- Performing quality control on contracts and working with internal and external teams to ensure timely and quality contract signing and processing
- Performing RFP with External Workforce partner and providing candidate screening and interviewing activities
- Working with chosen external partners to ensure good relationship management
- Designing reporting for both Program Leadership and internal team to ensure efficient control over staffing continuity and potential issue prevention
- Working as a Single Point of Contact for PMO IT Team during external and internal audits
Service Ownership Global Process Owner
Adecco Group
Prague, Czech Republic
01.2022 - 10.2023
- Designing, in cooperation with SME and internal stakeholders, a process for Service Assurance
- Establishing communication model and reporting means for Senior Leadership awareness
- Designing tooling for the process and integrating it with current capabilities
- Evangelist work for the new process awareness in the company
- Establishing the process in context to other processes, both existing and being implemented at the same time
- Designing a short and long term roadmap for the process adoption and further development
- Design a suite of approach strategies for different areas, from Infrastructure to Service Delivery
Senior Application Manager
NNIT
Prague, Czech Republic
01.2019 - 03.2022
- Managing multiple GxP applications, and respective teams, according to ITIL methodology, ranging from cloud solutions to on-premise hosted systems
- Responsible also for clinical applications, like Veeva and EntimICE DARE,
- Working as a customer facing Application Manager, managing internal and external SLA, as well as resources allocation and capacity
- Responsible for 10+ resources, on several locations, internationally
- Providing effort and budget estimates for T&M based tasks, in close cooperation with Delivery Managers
- Assisting customers in vendor management, providing communication and status tracking ownership
- Proactively advising the customers on value adding tasks to be implemented within budget and timeframe
- Promoted a culture of continuous improvement by encouraging innovation within the team and implementing regular feedback loops.
Archival Subject Matter Expert
Blue Infinity (providing services to Novartis)
Prague, Czech Republic
01.2016 - 04.2019
- Providing technical knowledge for Informatica Information Lifecycle Management product
- Providing technical knowledge for Informatica Dynamic Data Masking product
- Leading the team through the process of application retirement/archival itself taking into account specific nature of GxP systems
- Authoring SOP’s and WI’s for the applications itself, as well as for underlying technologies
- Working with external teams on different aspects of the solution, including security of the data, security of the access, security access audit
- Working with audit team on remediation of security risks and errors
- Working with the team on creating and improving access and configuration rules to segment the data visibility based on a role and actual need
- Coordinating patching and maintenance effort to ensure highest level of application and system quality
- Leading the team through day-to-day operations, ensuring timely resolution of tickets, and providing the highest quality of user and customer support
- Working with the team on improvement paths for various aspects of both application and user support procedures
EMEA Business System Analyst
Mallinckrodt Pharmaceuticals
Prague, Czech Republic
06.2015 - 03.2016
- Functional support for JDE Enterprise One ERP system
- Functional and business analysis for JDE Enterprise One ERP system
- Support for Nuclear Medicine sales and transport process
- Coordination of change management process for JDE Enterprise One system
- Leading cross-team work for different initiatives and actions
- Working with various teams in order to create and implement procedures for the safe and efficient system usage
- Provided exceptional customer support through timely resolution of system-related issues while maintaining a high level of professionalism at all times
Application Lead
MSD
Prague, Czech Republic
01.2014 - 08.2015
- Managing several support teams for various CRM applications (in-house apps, Veeva, Siebel CRM)
- Working with Managed Services model of support outsourcing
Siebel CRM Application Support Specialist
DHL IT Services s
Prague, Czech Republic
01.2013 - 10.2014
- Working with Siebel EIM processes, tuning in order to provide expected results
- Creating new Siebel EIM processes
- Siebel EIM data migration
- Coordination of data quality initiatives across different countries,
- Providing data extractions for reporting purposes
- Conducted training and mentored team members to promote productivity and commitment to friendly service
CRM Data Administrator
Monster Technologies Prague s.r
Prague, Czech Republic
01.2008 - 10.2012
- Utilizing ready EIM processes and tuning in order to provide expected results
- Creating new EIM processes
- Several successful projects on EIM and direct SQL migrations of new data into Siebel database
- Providing data extractions for reporting purposes
- Working with Business Analyst team by providing data rules for projects
Data Coordinator
Monster Technologies Prague s.r
Prague, Czech Republic
12.2007 - 12.2007
- Maintaining proper communication between Technical and Business teams
- Coordinating initiatives for data quality improvements
- Making sure all parts involved complete their tasks in time
- Providing reports on data quality for few EU regions
- Coordinating recurring data tasks, such as de-duplications and archives
- Improved data accuracy by implementing stringent quality control measures for data entry and management
Time & Attendance and Warehouse Analyst
Time Personale
Szczecin, Poland
06.2006 - 10.2006
- Computer analysis of warehouse and time calculation, specialist for transport and supply at Time Personale Sp. z o.o
- Analysis and monitoring of a company warehouse
- Negotiations for transport and provision of employees
- Assisted with seasonal forecasting efforts to accurately predict upcoming demand patterns, enabling better resource allocation throughout the year
Network and system administrator
Finow Polska Sp. z o.o. / FINOW Rohrleitungssystem- und Apparatebau Serviceleistungs GmbH
Eberswalde, Germany
04.2004 - 07.2005
- Maintenance of Windows based networks, helpdesk and database archives
- Working on updates and maintenance of a PPS system – P2
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall
Education
B.Sc. - IT and econometrics
10.1999 - 03.2003
Skills
Performance Optimization
Operations management
Relationship building
Employee reviews
Coaching and mentoring
Certification
ITIL 4 Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Highly organized and self-motivated professional experienced in operations management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business capabilities and creating positive work environment.