Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies
Courses
Generic
Kryštof Mimra

Kryštof Mimra

Litvínov

Summary

Over 7+ years of customer service experience, 2.5+ years of experience as a customer service manager. Innovative, self-driven person. Always having an idea to solve new and unexpected situations.

Overview

9
9
years of professional experience

Work History

Customer Service and Sales Manager

Lydall UK & Lydall Gutsche/ Alkegen, Teplice
Teplice
03.2022 - Current
  • Management of eight customer service and sales employees for manufacturing plants in Germany and England, team building and organizing the transfer of work from England/Germany to the Czech Republic, setting KPIs and ensuring their fulfillment, evaluating team members’ performance, organizing work and customer portfolios, setting annual goals for each employee, providing backup support for team members, organizing team‑building activities and meetings with colleagues from abroad.

Customer service specialist

Unifrax s.r.o./ Alkegen, Teplice
Teplice
11.2019 - 02.2022
  • Taking care of the entrusted portfolio of customers, solving their requirements - orders, offers, complaints. Cooperation with other departments in the company, making solutions for customers - sea and air freight according to Incoterms, delivery terms, experience with payment terms as Documentary Collection and Letter of Credit.

Sales representative

DSV forwarder, Prague
Prague
08.2017 - 10.2019
  • Air freight price quotations for Czech customers. Searching for airfreight and inland prices, preparing final calculations and sending offers to customers.

Education

Bachelor - Air transport services in tourism

University College of Business
Prague
02.2019

High school - undefined

High school of transportation
Prague
06.2017

Skills

  • Customer Service
  • Team Player
  • Initiative and Problem-solving Abilities
  • Relationship building
  • Sales team training
  • Staff management
  • Sales expertise

Languages

English
Native or Bilingual
Polish
Limited Working

Timeline

Customer Service and Sales Manager

Lydall UK & Lydall Gutsche/ Alkegen, Teplice
03.2022 - Current

Customer service specialist

Unifrax s.r.o./ Alkegen, Teplice
11.2019 - 02.2022

Sales representative

DSV forwarder, Prague
08.2017 - 10.2019

High school - undefined

High school of transportation

Bachelor - Air transport services in tourism

University College of Business

Hobbies

Pilot of the glider and motor-glider

Courses

  • Manager course
  • May 2022
Kryštof Mimra