Over 7+ years of customer service experience, 2.5+ years of experience as a customer service manager. Innovative, self-driven person. Always having an idea to solve new and unexpected situations.
Overview
9
9
years of professional experience
Work History
Customer Service and Sales Manager
Lydall UK & Lydall Gutsche/ Alkegen, Teplice
Teplice
03.2022 - Current
Management of eight customer service and sales employees for manufacturing plants in Germany and England, team building and organizing the transfer of work from England/Germany to the Czech Republic, setting KPIs and ensuring their fulfillment, evaluating team members’ performance, organizing work and customer portfolios, setting annual goals for each employee, providing backup support for team members, organizing team‑building activities and meetings with colleagues from abroad.
Customer service specialist
Unifrax s.r.o./ Alkegen, Teplice
Teplice
11.2019 - 02.2022
Taking care of the entrusted portfolio of customers, solving their requirements - orders, offers, complaints. Cooperation with other departments in the company, making solutions for customers - sea and air freight according to Incoterms, delivery terms, experience with payment terms as Documentary Collection and Letter of Credit.
Sales representative
DSV forwarder, Prague
Prague
08.2017 - 10.2019
Air freight price quotations for Czech customers. Searching for airfreight and inland prices, preparing final calculations and sending offers to customers.
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