Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kristyna Mosnerova

Prague,Czech republic

Summary

Dynamic and results-oriented professional with extensive experience in customer service.Demonstrated strong multitasking and team collaboration skills, enhancing customer satisfaction through effective communication and attention to detail. Proven ability to lead teams and implement efficient workflows, consistently improving service quality and operational efficiency.

Overview

5
5
years of professional experience

Work History

Waitress

Cafe Beam
02.2024 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Supervisor

Zizzi
01.2022 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Waitress

Zizzi
01.2020 - 01.2022
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

High School of Business And Management
Prague
05-2011

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail

Accomplishments

In 2024 I obtained a British citizenship

Languages

English
Advanced (C1)
German
Beginner (A1)
Slovak
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)

Timeline

Waitress

Cafe Beam
02.2024 - 08.2024

Supervisor

Zizzi
01.2022 - 01.2024

Waitress

Zizzi
01.2020 - 01.2022

High School Diploma -

High School of Business And Management

Similar Profiles

CREATE PROFILE
Kristyna Mosnerova