Kristýna Rozsypálková
Sedlnice,Nový Jičín District
Summary
After my job expereince in the automotive industry I can offer a strong focus on customer satisfaction and attention to detail. I am looking for new opportunities to skills in customer relations and problem-solving. Last years I spent on maternity leave. During this time I was involved in many community projects in my village. I am still member of Cultural commission and enjoy participation of organization of many great events.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
Quality engineer
Hanon Systems Autopal
Nový Jičín, Czech
2018.10 - 2019.11
- Ensuring meeting customer requirements, communicate with customers to ensure their satisfaction with quality of supllies
- Ensuring analysis of nonconforming product, implementing corrective actions and focus on continuous improvement
- Cooperating on developing new products, proposing performance of laboratory testing, ensuring shipping of first samples to customer
Quality systems engineer
Hanon Systems Autopal
Nový Jičín, Czech
2013.01 - 2015.11
- Conducting internal audits to ensure compliance with ISO standards and participating in external audits by regulatory bodies
- Ensuring meeting customers requirements in terms of quality documentations
- Providing training for new employees for quality system
Data managent
Hanon Systems Autopal
Nový Jičín, Czech
2010.09 - 2012.12
- responsibility for customer complaint registrations and customer satisfaction monitoring
- reporting of quality indicators, KPI, preparing presentation for regulary managements meetings
- administrative and organizational support of the central quality department
Administrative assistent
Hasil
Ostrava, Czech
2010.05 - 2010.09
- Supporting administrative processes
- Assisting in the reporting of time and costs analysis for manufacturing projects
- Processing purchase orders and verifying of invoices
Data analyst
Data Service - Informace s.r.o.
Ostrava, Okres Ostrava-mesto
2009.09 - 2009.12
- Performing statistical analysis for gaining market knowledge
- Preparing presentation with final results for customers
- Supervising call-center team and conducting training for interviewers for marketing research
Education
Master of Business Administration - Marketing and bussiness
Technical University of Ostrava
Ostrava, Okres Ostrava-mesto 2004.09 - 2009.06
Higher National Diploma -
Gymnázium of František Palacký
Valašské Meziříčí 2000.09 - 2004.06
Skills
- Communication skills
- Customer satisfaction orientation
- Empathetic approach
- Stress handling capability
- Analytical-thinking
- Organizational skills
- Attention to detail
- Willingness to learn new things
Languages
Czech
Native
English
Upper intermediate
Spanish
Elementary
German
Beginner
PC skills
MS office - advanced
Canva
Technical drawing reading
Timeline
Quality engineer
Hanon Systems Autopal
2018.10 - 2019.11
Quality systems engineer
Hanon Systems Autopal
2013.01 - 2015.11
Data managent
Hanon Systems Autopal
2010.09 - 2012.12
Administrative assistent
Hasil
2010.05 - 2010.09
Data analyst
Data Service - Informace s.r.o.
2009.09 - 2009.12
Master of Business Administration - Marketing and bussiness
Technical University of Ostrava
2004.09 - 2009.06
Higher National Diploma -
Gymnázium of František Palacký
2000.09 - 2004.06