Software proficiency, Microsoft Office
Kristina Pavlenko
Manager
Praha
Summary
In my free time I like to draw and read books. I am also taking Czech language courses.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Online Store Manager
Marketline
03.2020 - 02.2022
- Updated company website with deals and product packages.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
Online Store Manager
Princess Store For Children
08.2019 - 02.2020
- Led a team of customer service representatives, providing coaching, and support to deliver exceptional customer experiences.
- Optimized website performance for improved customer experience.
- Processing incoming mail and consulting clients.
- Sending orders.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
Curator of IT Courses
IT School "Spalah"
02.2017 - 07.2019
- Supervision of educational moments in messengers.
- Scheduling classes.
- Drawing up a training schedule and conducting events.
- Resolution of conflict situations.
Education
Master of Science - Computer Sciences And Information Technologies
Simon K. Kharkiv National University of Economics
Kharkiv , Ukraine 04.2001 -
Bachelor of Science - Computer Sciences And Information Technologies
Simon K. Kharkiv National University of Economics
Kharkiv , Ukraine 04.2001 -
Skills
Shipping coordination
Software
Timeline
Online Store Manager
Marketline
03.2020 - 02.2022
Online Store Manager
Princess Store For Children
08.2019 - 02.2020
Curator of IT Courses
IT School "Spalah"
02.2017 - 07.2019
Master of Science - Computer Sciences And Information Technologies
Simon K. Kharkiv National University of Economics
04.2001 -
Bachelor of Science - Computer Sciences And Information Technologies
Simon K. Kharkiv National University of Economics
04.2001 -