Kostiantyn Bakun
QA Engineer
Prague
Summary
As a QA Tester, I played a crucial role in ensuring the highest quality of software by meticulously identifying and resolving issues before release. My attention to detail and methodical approach to testing helped deliver reliable and polished products, consistently meeting project deadlines and exceeding client expectations.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Test Engineer
2N
6 2023 - Current
- Regularly conducted regression tests and user acceptance tests, ensuring the software's highest possible stability before each release
- Collaborated on developing a mobile testing strategy for a new application, achieving 99% device compatibility across the most recent Android and iOS versions
- Performed exploratory testing on emerging software features, contributing to a user satisfaction increase
- Utilized Python to develop test scripts, shortening the testing phase
- Conduct root cause analysis of identified defects and recommend improvements
- Participate in daily stand-ups, sprint planning, and retrospectives within an Agile environment.
Customer Service Representative
Resideo (Honeywell)
10.2018 - 05.2023
- Process day to day operations from order entry to final invoice/delivery to customer
- Efficient orders execution from order receiving to forwarding goods to customer
- Reports creation for customers and other departments
- Independent and responsible correspondence handling
- Monitor, track and escalate critical customer issues on daily basis
- Responsible for communicating escalations to other functions as appropriate
- Support productivity improvement projects.
Senior ITunes Customer Advisor
Conduent
11.2017 - 07.2018
- Advanced troubleshooting and resolving complex issues with iOS and MacOS operation systems
- Providing support and consultation for Tier 1 Advisors
- Ability to resolve customer enquirers and complaints
- Handling managers requests
- Communications with engineering team
- Fraud prevention
- Handling more complicated cases, which are being escalated by technical customer advisor Tier 1.
ITunes Customer Advisor
Conduent
03.2017 - 11.2017
- Resolving issues with accidental purchases or unreceived media content
- Prevention of refund abuse
- Abilities for resolving issues with unauthorized actions
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
Technical Support
Conduent
07.2016 - 03.2017
- Technical support for customers who are using Apple products devices and other devices
- Advanced skills in iOS and MacOS operation systems
- Operation with Software and Hardware bugs
- Tickets creation and reporting to engineers about system inconsistencies
- Abilities to adjust to different types of customers (including stressful and emotional situations).
Education
Bachelor degree -
Metropolity University Prague
10.2014 - 09.2016
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Lesya Ukrainka Volyn National University
09.2010 - 09.2014
Skills
Testing Types: Unit, System, Integration, Functional, Performance, Regression, Usability, Security, Automation
Bug tracking tools : JIira, Confluence, Zephyr, Testrail, Coda
Operation systems : Windows, macOS, Linux, Android, iOS
Virtual Machines: Oracle Virtual Box, VMware, HyperV
Automation: Python, Java, Intellij, Visual Studio Code, Cypress, Git, PostgreSQL, Selenium, Cucumber
Testing Tools: Postman, SoapUI, ChromeDevTools, Android Studio, PGAdmin, DBeaver, Docker, Mobaxterm,Figma
Certification
CodersLab. Automation in Java
Languages
Ukrainian
Russian
Czech
English
Polish
Driverlicense - Category
B,C
Timeline
CodersLab. Automation in Java
08-2024
GOPAS. Introduction to Programming Using Python
03-2024
Tredgate. QA Engineer
01-2023
ITnetwork. JavaScript from A to Z
07-2020
Customer Service Representative
Resideo (Honeywell)
10.2018 - 05.2023
Senior ITunes Customer Advisor
Conduent
11.2017 - 07.2018
ITunes Customer Advisor
Conduent
03.2017 - 11.2017
Technical Support
Conduent
07.2016 - 03.2017
Bachelor degree -
Metropolity University Prague
10.2014 - 09.2016
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Lesya Ukrainka Volyn National University
09.2010 - 09.2014
Test Engineer
2N
6 2023 - Current
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