Chinese (B2)
Koray Sallar
Cloud Specialist
Prague
Summary
Resourceful Cloud Specialist experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Infrastructure Specialist
Kyndryl
1 2023 - Current
- Supported IT operations for corporate headquarters and nationwide locations.
- Analyzed and maintained system and application performance.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
Support Engineer (English-German)
Acronis International GmbH.
08.2021 - 01.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Personal Assistant
Erkut Kostak
06.2019 - 07.2020
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings, including compiling all related documents and reports.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Education
Bachelor of Science - Chinese Language And Literature
Istanbul University
09.2017 - 2021.06
High School Diploma -
United World College-USA
07.2013 - 2015.05
Skills
Cloud Computing
Troubleshooting
Monitoring tools
Load Balancing
Incident Management
System Administration
Technical Support
Certification
Certified Logistics Manager, Anatolian University - 15.06.2020 - 31.01.2021
Languages
English (C2)
German (B2)
Turkish (C2)
Software
MS Office
ERP/SAP
Active Directory
SCCM
JIRA
Azure
Timeline
Microsoft Azure AZ-900
04-2024
Support Engineer (English-German)
Acronis International GmbH.
08.2021 - 01.2022
Personal Assistant
Erkut Kostak
06.2019 - 07.2020
Bachelor of Science - Chinese Language And Literature
Istanbul University
09.2017 - 2021.06
High School Diploma -
United World College-USA
07.2013 - 2015.05
Infrastructure Specialist
Kyndryl
1 2023 - Current
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