Khayal Dadashzade

•Audit and Process transferring employee payments
• Communicate with the operations counterpart for approvals
or exceptions
• Review and audit client policy destination supplier invoices
• Prepare ad-hoc reports per client and Director, Global
Account management requests.

• Contacted customers with overdue payments and performed account deductions when necessary, including for high-profile institutional accounts due to the bank’s large public sector client base.
• Promoted to Specialist to join the Overdrawn Accounts Control Project, where I investigated the root causes of negative balances using Oracle SQL, revealing fraudulent transactions and system gaps across various branches. Recovered approximately 70% of overdrawn accounts through in-depth analysis.
• Conducted daily reviews of account portfolios uploaded via ETL processes, identifying data quality issues in the BPM system. Flagged discrepancies and collaborated with the IT department by submitting and tracking support tickets for resolution.
• Appointed as Leading Specialist after stabilizing overdrawn account operations; contributed to the implementation of a Dialer System Project to enhance outbound customer contact and optimize collection workflows.
• Acted as the liaison between the Non-Performing Loan Department, IT, and external vendors, ensuring the successful deployment and testing of the dialer system and its integration with BPM and SQL databases.
• Led regular review meetings with internal stakeholders to address portfolio trends, customer challenges, and process bottlenecks.
• Managed customer account reconciliations, ensuring accuracy in overdue balances, payments, and escalated queries.
• Oversaw and reviewed the daily portfolios of 6 collectors out of 24, monitored account status, handled escalated customer issues, and ensured effective communication and resolution.
• Coached junior colleagues on reconciliation methods, customer communication standards, and compliance requirements.
• Used Oracle SQL extensively to validate data integrity in BPM, ensure proper reflection of financial records, and support decision-making during operational audits and recovery efforts.
• Developed Power BI dashboards using SQL-based data to monitor collector performance, identify overdue trends, and support management reporting.

• Of Initial Loan Tracking, Contacting customers who have loan debt

• Monitoring customers' salary accounts and other accounts and conducting debt write-offs if necessary

• Keeping in constant contact with portfolio-controlled branches.

• Improving efficiency of cash collection activities and reduced debt exposure