Katerina Brozova
Boston
Summary
Organized and dependable candidate successful at managing multiple priorities. Willing to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Sales Associate
Hennes & Mauritz
08.2023 - 09.2024
- Maintained calm demeanor and professionally managed issues in a busy environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Bartender-seasonal
Southern Capital
06.2024 - 08.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Hotel Supervisor
Hotel Adler
04.2023 - 09.2023
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Waitress
Brighton Baths
02.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist at a Tennis Club
LTC Viton
10.2019 - 02.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Crew Member
McDonald's Restaurant
05.2018 - 08.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Czech-English Highschool
Ceske Budejovice, Czech Republic05.2022
Skills
Adaptable
Fast learner
Flexible
Supportive
Reliable and punctual
Problem-Solving skills
Product Knowledge
Money Handling skills
Customer Assistance
Team Cooperation
Timeline
Bartender-seasonal
Southern Capital
06.2024 - 08.2024
Sales Associate
Hennes & Mauritz
08.2023 - 09.2024
Hotel Supervisor
Hotel Adler
04.2023 - 09.2023
Waitress
Brighton Baths
02.2023 - 08.2023
Receptionist at a Tennis Club
LTC Viton
10.2019 - 02.2022
Crew Member
McDonald's Restaurant
05.2018 - 08.2018
High School Diploma -
Czech-English Highschool
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