Katerina Kopecka
Karlovy Vary
Summary
Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Gaming Supervisor
Triton Poker Super High Roller Series
Various Locations
07.2023 - Current
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Enhanced customer satisfaction by efficiently resolving disputes and providing exceptional guest service.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Poker Dealer
Triton Poker Super High Roller Series
Various Locations
05.2018 - 06.2023
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Enforced casino rules and regulations, promoting fair play among customers.
Freelance Poker Dealer
Casinos Austria
Salzburg, Bregenz, Innsbruck, Velden, Seefeld, Baden
11.2021 - Current
Freelance Poker Dealer Coordinator
Grand Casino Liechtenstein
Bendern, Liechtenstein
11.2021 - Current
- Built and coordinated a team of poker dealers working at various poker events in the casino.
- Managed working shifts and kept work statistics of poker dealers.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Enhanced employee satisfaction by implementing effective communication strategies and addressing concerns promptly.
Freelance Poker Dealer Coordinator
Casino Schenefeld
Schenefeld, Germany
03.2015 - Current
- Built and coordinated a team of poker dealers working at various poker events in the casino.
- Managed working shifts and kept work statistics of poker dealers.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Enhanced employee satisfaction by implementing effective communication strategies and addressing concerns promptly.
Freelance Poker Dealer
European Poker Tour
Various Locations
12.2014 - Current
Freelance Poker Dealer
King's Casino Rozvadov
Rozvadov, Czech Republic
10.2010 - 12.2014
Education
BBA - Tourism And Travel Management
University of Business Prague
Prague, Czech Republic05.2014
High School Diploma -
First Czech Grammar School in Karlovy Vary
Karlovy Vary, Czech Republic06.2010
Skills
- Employee scheduling
- Strong leadership
- Financial management
- Time management
- Customer service
- Game knowledge
- Critical thinking
- Team management
Certification
- Certified Poker Dealer, European Poker Consulting - 13.01.2012
- Triton Poker Series 30days Training - 07/2023, 07/2022, 07/2021, 07/2020, 07/2019, 07/2018
Languages
Czech
Native language
English
Proficient
C2
German
Advanced
C1
French
Advanced
C1
Spanish
Advanced
C1
Italian
Advanced
C1
Timeline
Gaming Supervisor
Triton Poker Super High Roller Series
07.2023 - Current
Freelance Poker Dealer
Casinos Austria
11.2021 - Current
Freelance Poker Dealer Coordinator
Grand Casino Liechtenstein
11.2021 - Current
Poker Dealer
Triton Poker Super High Roller Series
05.2018 - 06.2023
Freelance Poker Dealer Coordinator
Casino Schenefeld
03.2015 - Current
Freelance Poker Dealer
European Poker Tour
12.2014 - Current
Freelance Poker Dealer
King's Casino Rozvadov
10.2010 - 12.2014
BBA - Tourism And Travel Management
University of Business Prague
High School Diploma -
First Czech Grammar School in Karlovy Vary