Katerina Buresova

Here I worked as a telephone operator on the customer line of the MEGAKNIHY.cz online store where I answered customer question

As the leader of a team of 50 external editors in the field of e-commerce, I was in charge of managing and coordinating their work in filling out product parameters in a wide range of categories.

My main task was to enter and check their work with the aim of achieving the highest possible quality and completeness of information for the products. This mainly included the daily management of spreadsheets in MS Excel, preparation of reports, processing of payments, preparation of documents for the given categories - instructions, labels, etc., regular written and telephone communication, training of new team members and searching for the necessary information on the website

My job was receiving goods, replenishing goods in the drugstore and non-food section, ordering goods and regular inventory of goods

At the same time, I acted as deputy store manager during her absence to ensure the smooth running of the store

I raised 3 sons on maternity leave.
During this time, I completed several part-time jobs - unpacking goods, assembling goods, preparing goods for dispatch, etc.

My duties included organizing and leading a team of store employees during the manager's absence, including managing employee attendance, receiving goods including unpacking and preparing for sales events, working at the cash register, working with cash in the safe and ordering goods

Here I worked as a personal banker at the cashless counter.
My task was to serve the bank's clients, offer services and products, and administrative work associated with it

Work at the reception ensuring professional reception and service of visitors. Daily email and phone communication.
Management of orders for office supplies and materials.
Meeting minutes and supervision of their implementation.
Organization of company director's business trips.
Personnel related to external workers - contracts, communication with the payroll department.
Other administrative work associated with the smooth running of the office.

As a telephone operator, I worked on a passive line, where I received calls from bank clients.
Work associated with entering payment orders, account balance checks, standing orders and other account operations