Documentation Unit Officer /Consumer Support Specialist
Citibank Europe Plc.
Prague, Czechia
06.2001 - 02.2016
Documentation control - content and completeness, records keeping, data input/maintenance/revisions, archiving, sorting and distributing mail, scanning, branch support, cooperation with Compliance and Legal department, participating on projects, implementation, testing, assisting in developing and updating company policies /procedures/
Education
Business Academy -
Business Academy
06.1997
Skills
Windows
Outlook
Excel
Word
Lotus Notes
DMS
OneDrive
OneNote
SharePoint
Enterprise Systems
Languages
English
German
Hobbies and Interests
Music
Art
Movies
History
Books
Tourism
Timeline
Compliance Services Monitoring Officer
Deutsche Börse Group
02.2017 - Current
Documentation unit officer
Raiffeisenbank
03.2016 - 12.2016
Documentation Unit Officer /Consumer Support Specialist
<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust
Assistant Port Supervisor/Regulatory Compliance Officer at Texas Alcoholic Beverage CommissionAssistant Port Supervisor/Regulatory Compliance Officer at Texas Alcoholic Beverage Commission
Compliance Officer at State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)Compliance Officer at State of Florida Department of Highway Safety & Motor Vehicles (DHSMV)