Kateřina Špinková

• Assistance to clients with product related enquiries, troubleshoot customer issues in Netsuite and its integrations (Snaplogic, SalesForce, Banking Integrations - JPM File Zilla server, Workday, Anaplan tool)
• Working with customers to remediate highest priority gaps (L1, L2 support)
• Manual testing the clients business processes and controls in his environment
• Providing technical support in Intercompany processes, Electronic Baking Payments, Roles, Fixed Asset Management parts
• Performing quality reviews of delivered solutions developed by other technical team members
• Contribution with ideas to resolve the problems to help and improve daily business productivity. Providing solutions to standard and non standard issues
• Documenting future scenarios for future usage
• Training new administrators including the training documentation preparation
• Team member of the implementation team (responsibility for system configuration, executing manual UAT testing, smoke testing)

• Personalized administrative support for expatriates navigating relocation challenges.
• Negotiated contracts between company and vendors, ensuring mutually-beneficial terms
• Managed social media ad, achieving higher conversion rates and engaging more effectively with target audiences.
• Optimized website usability and social media
• Created engaging and informative content for blogs and articles

• Coordinated supply chain activities to enhance operational efficiency and reduce lead times. Cooperation with Customer Service center in Hungary
• Analyzing inventory levels and implemented strategies for optimization and accuracy. Stock management (Stock movements analysis, yearly and regular Stock Counts managing and processing, Goods scrapping management). Analyzing customer returns, complaints management.
• Monitored logistics processes, identifying areas for improvement and cost reduction. Weekly stock reconciliation in cooperation with warehouses. Monitoring Stock level (overstocks, obsolete, expired and slow moving goods)
• Daily communication with transportation companies, KPI´s monitoring
• Master Data Maintenance
• Processing reports to national authorities such as EKOKOM and ASEKOL
• Team member during new SAP implementation. Manual testing new SAP during new SAP rollout, responsibility for smooth run of go live phase, SPOC for users
• Support after go live phase to SAP users

First I started as SAP Tester on project SAP implementation within Zentiva Group a.s. during Sanofi Aventis separation from Zentiva Group. After SAP go live I accepted a job offer as Supply Chain Specialist for Export Markets in Zentiva Group. I was responsible for Bulgarian market.

SAP Tester

• Testing SAP accordingly to the test scenarios
• Data migration
• Troubleshooting and problem solving
• Preparing documentation with business requirements and user requirements
• Various technical support for users

Supply Chain Specialist for Export Markets

• Setting up the business processes within SAP, Master Data maintenance, system configuration, testing
• Forecasting and Demand planning for Bulgarian market (managing Purchase requisition, PO creation)
• Complaints processing, managing the goods transportation from different plants to market
• Customer service providing, order management (creation Sales Orders, processing Inbound deliveries, Outbound deliveries, Complaints)
• Processing inventory stock counts
• Cooperation with QA manager on goods release
• Reporting to EKOKOM and ASEKOL

• Coordinated supply chain activities to enhance operational efficiency and reduce lead times.
• Analyzing inventory levels and implemented strategies for optimization and accuracy.
• Developed relationships with suppliers to ensure timely delivery of materials and services.
• Monitored logistics processes, identifying areas for improvement and cost reduction.
• Forecasting in SAP APO
• Replenishment, rolling agreement with Demand Planner on inbound deliveries from Roche packaging sites to DC accordingly to Global planning cycle and based on the standard lead time maintained in SAP APO
• Processing customer´s orders (Direct to Hospital/Wholesalers). Managing complaints, samples
• Master Data Maintenance

This job was mainly focused to project of implementation SharePoint Foundation 2010 and developed application within company called "FLOW" that was based on SharePoint platform.

• Creating documentation to processes, to application
• Responsibility for configuration
• Testing the new FLOW application
• Go live phase support
• Training end users

• Master Data maintenance - Customer master data, Product master data
• Forecasting - manufacture forecasting, sales forecasting
• Cash management processing - monitoring outstanding debts, claims management, bonuses and compensations
• Samples management
• Reporting to national authorities and to global management
• Communication with customers, customer service
• System troubleshooting

• Supporting of all IT systems within Vermietung department
• SOPs creation, training teams to new SOPs
• Team member of implementation team, we worked on new SAP RE-FX implementation including system configuration, UAT testing, training end users
• Technical first and second level support to users regarding to SAP SD, SAP MM, FI and Data Warehouse
• After go live phase support for end users, training preparation for end users to be able to work with new SAP RE-FX

• Working on new SAP implementation to replace Altus Vario ERP system. I was team member of implementation team focused to SC processes
• Mapping within Supply Chain team all SC processes and implementing them into new SAP
• Testing system (UAT, SIT tests)
• Developing training materials and conducted workshops for end-users on new software tools.
• Analyzing client feedback to identify areas for process improvement and optimize user experience.
• Collaborated with stakeholders to define project requirements and ensure alignment with business
• Supporting end users in the go live phase

• Coordinated daily office operations to enhance efficiency and productivity.
• Administrative support to CEO
• Implementing the office policies and procedures to maintain compliance with regulations. Facilitated meetings.
• Managing the office events and meetings, ensuring timely execution and optimal scheduling for all participants
• Assisting in the recruitment process, onboarding new employees
• Working in SAP SD module