Kateřina Fogadová
Brno
Summary
Experienced team player in Customer service.
Reliable, pro-active and supporting the team. Willing to learn new things and able to work under pressure.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
MANN+HUMMEL Service S.r.o.
09.2021 - Current
- Process of single purchase orders
- EDI orders
- Manual Order Entry
- Manage exceptions
- Answer Customer questions
- Internal communication and cooperation with other departments
- 3P Project
Purchase Administrator
Birgma European Purchase Company Aps Czech Liaison
09.2013 - 08.2021
- Support the Country Manager in the administrative task
- Order confirmation, discrepancies
- Supplier master data, product and price data updating
- Data updating on listed products and quotations
- Internal communication and cooperation with other departments
Sales Coordinator
Gardner Denver
10.2012 - 08.2013
- Sales Coordinator III for EMEA suppliers and producers
- Price quotation for compressors and spare parts, dealing with Sales
- Lead time and delivery time of products
- Process of single purchase orders and Intercompany orders
- Internal communication and cooperation with other departments
Customer Service With English Support
Motorola Solutions S.r.o.
11.2009 - 09.2012
- Customer support of UK customers
- Placing of single orders, credit notes and invoices
- Solving of complaints of goods
- Quotations and technical support
- Internal communication and cooperation with other departments
Education
Programme Economics And Management, Degree Tourism
High University of Polytechnic Jihlava
Jihlava, Czechia06.2009
Skills
- Communication and organizational skill
- Proactivity
- Problem solving
- Time management
- Focus on detail
- Microsoft Office (Excel, Word, Powerpoint, Outlook)
- SAP
Languages
Czech
Native language
English
Upper intermediate
B2
German
Upper intermediate
B2
Timeline
Customer Service Specialist
MANN+HUMMEL Service S.r.o.
09.2021 - Current
Purchase Administrator
Birgma European Purchase Company Aps Czech Liaison
09.2013 - 08.2021
Sales Coordinator
Gardner Denver
10.2012 - 08.2013
Customer Service With English Support
Motorola Solutions S.r.o.
11.2009 - 09.2012
Programme Economics And Management, Degree Tourism
High University of Polytechnic Jihlava
Similar Profiles
Lucia GarciaLucia Garcia
Forklift Operator/Stacker Operator/Quality Control at Mann+Hummel Filtration TechnologyForklift Operator/Stacker Operator/Quality Control at Mann+Hummel Filtration Technology
JACOB WILKINSJACOB WILKINS
Industrial Maintenance Mechanic at Mann And Hummel (Allen Plant)Industrial Maintenance Mechanic at Mann And Hummel (Allen Plant)
Juan PlazaJuan Plaza
Machine Operator at Mann and HummelMachine Operator at Mann and Hummel
Marin VersicMarin Versic
Business Analyst at FE FundinfoBusiness Analyst at FE Fundinfo
Daniel EjioguDaniel Ejiogu
Customer-experience-manager at Rolling StonesCustomer-experience-manager at Rolling Stones