Kateřina Fogadová
Brno
Summary
Experienced team player in Customer service.
Reliable, pro-active and supporting the team. Willing to learn new things and able to work under pressure.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
MANN+HUMMEL Service S.r.o.
09.2021 - Current
- Process of single purchase orders
- EDI orders
- Manual Order Entry
- Manage exceptions
- Answer Customer questions
- Internal communication and cooperation with other departments
- 3P Project
Purchase Administrator
Birgma European Purchase Company Aps Czech Liaison
09.2013 - 08.2021
- Support the Country Manager in the administrative task
- Order confirmation, discrepancies
- Supplier master data, product and price data updating
- Data updating on listed products and quotations
- Internal communication and cooperation with other departments
Sales Coordinator
Gardner Denver
10.2012 - 08.2013
- Sales Coordinator III for EMEA suppliers and producers
- Price quotation for compressors and spare parts, dealing with Sales
- Lead time and delivery time of products
- Process of single purchase orders and Intercompany orders
- Internal communication and cooperation with other departments
Customer Service With English Support
Motorola Solutions S.r.o.
11.2009 - 09.2012
- Customer support of UK customers
- Placing of single orders, credit notes and invoices
- Solving of complaints of goods
- Quotations and technical support
- Internal communication and cooperation with other departments
Education
Programme Economics And Management, Degree Tourism
High University of Polytechnic Jihlava
Jihlava, Czechia06.2009
Skills
- Communication and organizational skill
- Proactivity
- Problem solving
- Time management
- Focus on detail
- Microsoft Office (Excel, Word, Powerpoint, Outlook)
- SAP
Languages
Czech
Native language
English
Upper intermediate
B2
German
Upper intermediate
B2
Timeline
Customer Service Specialist
MANN+HUMMEL Service S.r.o.
09.2021 - Current
Purchase Administrator
Birgma European Purchase Company Aps Czech Liaison
09.2013 - 08.2021
Sales Coordinator
Gardner Denver
10.2012 - 08.2013
Customer Service With English Support
Motorola Solutions S.r.o.
11.2009 - 09.2012
Programme Economics And Management, Degree Tourism
High University of Polytechnic Jihlava
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