Katarína Vršanská
Store Manager
Kralupy nad Vltavou,206
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
5
5
Languages
Work History
Store Manager
Lidl
10.2022 - Current
- Managed daily operations of 20 employees to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly from 48% to 18% in one fiscal year
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their on-boarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Performed and assisted in stock takes in different stores, consistently worked on inventory loss prevention methods
Assistant Store Manager
Lidl
09.2019 - 08.2022
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Internally promoted after a successful DC
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Night Shift Manager
Tesco Extra
06.2018 - 08.2018
- Evaluated staffing needs, participating in recruitment efforts to maintain optimal workforce levels during night shifts.
- Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
- Enhanced team communication by conducting regular briefings and feedback sessions.
- Collaborated with other managers to develop strategies for optimizing overall store operations during night shifts.
- Optimized resource utilization by analyzing workload trends, adjusting labor allocation accordingly.
- Contributed significantly towards the achievement of organizational targets through active participation in strategic planning initiatives during night shifts.
- Improved employee productivity by implementing efficient work schedules and task delegation.
- Streamlined inventory management for reduced waste and cost savings.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Active participant in MST {modern stock take} twice a year
Production Manager
My Protein
01.2015 - 05.2018
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Conducting daily staff briefings, 1to1 quarterly PDP's, probation reviews and RTWs.
- Supervising Lean six sigma followed by all staff members
- Creating PDCA's, SOP's and QR documents
- 5 weeks spent on a work trip in the USA to help set up a new production facility and supervise training of all new staff
Education
High School Diploma -
Business Academy
Handlová 09.2005 - 06.2009
Skills
Delegating Work
Talent Recruitment
Shift Scheduling
Team Development
Risk Management
Recruiting and Hiring
Strategic thinker
Process Improvements
Inventory Oversight
Multitasking and Organization
Delegating Work
Certification
NVQ Managment lvl 3
Timeline
Store Manager
Lidl
10.2022 - Current
Assistant Store Manager
Lidl
09.2019 - 08.2022
NVQ Managment lvl 3
07-2019
NVQ Management lvl 2
04-2019
Night Shift Manager
Tesco Extra
06.2018 - 08.2018
Production Manager
My Protein
01.2015 - 05.2018
High School Diploma -
Business Academy
09.2005 - 06.2009