Katarína Vogelová
Prague
Summary
Skilled customer service agent with 7+ years of experience, developed strong communication and interpersonal skills, motivated to maintain client satisfaction and contribute to company success. Proven ability to understand client needs and requirements.
Overview
9
9
years of professional experience
Work History
HR Service Delivery Analyst
Accenture Services s.r.o.
2022.07 - Current
- internal employees support via phone and written requests in Germany, Austria and Switzerland;
- recruiting hotline for prospective candidates, providing support
- contact person for my team in written business German, English
- senior point of contact for onboarding team and pre-joiners of the company
- reporting (weekly and monthly reports in Excel and PowerBI)
- travel expenses processing of candidates
- thorough document screening
Transaction Processing Associate
Accenture Services s.r.o.
2021.01 - 2022.07
- ensuring the OTC (Order to Cash) processes - order management, collections and deduction resolution
- coordinator of Austrian market - taking care of a client portfolio
- communication both with retailers and clients
- reporting and providing results on client meetings
- new joiner trainings
Mobility Advisor
Crown Worldwide Movers s.r.o.
2020.02 - 2020.11
- liaison both with assignees and corporate clients
- coordination of global mobility services and household goods services according to requirements
- cooperation with local and immigration consultants and initiating them in order to support assignees
- preparation of billing reports, creation of billing tasks
- providing updates to corporate HR
Senior Customer Service Representative
Global Blue Slovakia s.r.o.
2016.10 - 2019.10
- handling e-mails, phone calls, post with customers regarding VAT refunds
- communication with internal departments (Payments, Processing, Security) and particular local offices
- handling retailers’ requests; giving support to the retailers by ordering Tax Free Forms and marketing material
Contracting translator
Čegan s.r.o.
2015.10 - 2017.06
- translation of texts related to ironwork, forging, custom manufacturing of stainless steel products
Education
Master of Arts -
Constantine The Philosopher University
Nitra, Slovakia05.2016
Skills
- MS Office
- Customer Service
- Ability to Work in a Team (fully trained new hires to our team)
- Communication (specialist in written business communication)
- Flexibility
- Highly responsible and reliable
- English - C1
- German - C1
- Slovak/Czech - C2
Extra-curricular activities
krav maga, spinning, fitness, hiking, pets, listening to rock music
Timeline
HR Service Delivery Analyst
Accenture Services s.r.o.
2022.07 - Current
Transaction Processing Associate
Accenture Services s.r.o.
2021.01 - 2022.07
Mobility Advisor
Crown Worldwide Movers s.r.o.
2020.02 - 2020.11
Senior Customer Service Representative
Global Blue Slovakia s.r.o.
2016.10 - 2019.10
Contracting translator
Čegan s.r.o.
2015.10 - 2017.06
Master of Arts -
Constantine The Philosopher University
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