KATARINA PALKOVICOVA
Prague
Summary
Dynamic and adaptable professional with extensive experience as a Flight Attendant for Eurowings Europe Limited and Oman Air. Excelled in customer communications and conflict resolution, ensuring passenger safety and satisfaction. Holds an EASA Flying License and adept in flying B737, B787, and A320 series. Proven track record in enhancing onboard service standards and safety protocols.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Eurowings Europe Limited
Cologne
07.2024 - Current
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Completed paperwork related to passenger manifests accurately after each flight.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Delivered onboard customer service including food and beverage service.
- Provided assistance to disabled passengers when necessary.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
Contact Centre Agent
Emirates
Dubai
05.2022 - 12.2023
- Used outstanding problem-solving and communication skills to appease dissatisfied customers
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty
- Maintained accurate records to simplify information flow between customer service and account management teams
- Managed over 30 customer calls per day
- Qualified to amendment's team
KG2 Teacher
Al Shomoukh International School
Muscat
02.2021 - 06.2021
- Adapted teaching methods and materials to meet students' varying needs and interests
- Administered assessments to determine each student's specific educational and social needs
- Collected, analysed and tracked data on student progress
- Prioritised strategies to develop responsible, independent learners
- Planned lessons according to national standards to cover all requirements and prepare for standardized tests
Flight Attendant
Oman Air
Muscat
02.2016 - 01.2021
- Reassured passengers during turbulent flights and during unavoidable delays
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Relayed updates and information to passengers after confirming key details with pilot and cabin crew members
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew
- Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place
- Properly communicated between flight deck and cabin crew prior to and during flights
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to take off
- Qualified for Premium Cabin Crew
Education
Trinity CertTESOL - Education and Teaching
Trinity London College
United Kingdom09.2021
High School Diploma - Hotel And Tourism
Hotel Academy
Slovakia05.2007
Skills
- Flying experience with the B737, B787, A330, A320 and A319
- EASA Flying License
- Qualified for working in First and Business class
- Customer communications
- Conflict resolution
- Interpersonal skills
- Service knowledge
- Time management
- Adaptability and flexibility
- Reliability and punctuality
- Company policy adherence
Languages
- English, Fluent
- Czech, Native
- Slovak, Native
- German, Beginner
Affiliations
- Reading
- Swimming
- Languages
References
References available upon request.
Timeline
Flight Attendant
Eurowings Europe Limited
07.2024 - Current
Contact Centre Agent
Emirates
05.2022 - 12.2023
KG2 Teacher
Al Shomoukh International School
02.2021 - 06.2021
Flight Attendant
Oman Air
02.2016 - 01.2021
Trinity CertTESOL - Education and Teaching
Trinity London College
High School Diploma - Hotel And Tourism
Hotel Academy
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