Highly motivated and results-oriented professional with a positive and collaborative attitude. Extensive experience in the non-profit sector has honed my ability to bring people together and build strong relationships. Adept at adopting new technologies to streamline processes and improve efficiency, as demonstrated by my success in SaaS companies.
Hi, I’m
Karolina Mirga Daněk
Praha
Summary
Overview
14
years of professional experience
Work history
Alma Career Czechia s.r.o Prague
Customer success specialist
04.2019 - Current
Job overview
- Managing multi-channel campaigns to support sales objectives.
- Advising clients on optimum mix of products and distribution channels for greatest success.
- Creating customer journeys and onboarding processes.
- Managed end-to-end client onboarding processes for seamless integration into services.
- Creation of internal processes and knowledge materials.
- Nurturing existing clients and feedback management
DHL Information Services (Europe) s.r.o.
Service Desk Specialist
02.2016 - 03.2019
Job overview
- Triage Specialist for the DSC UK&I Transport Management Solutions
- Correct assignments of incidents to resolver groups
- Continuous improvement of processes to ensure better reaction time and less down time on the TMS setup
- Working closely with the service owners when opportunities for improvement or problems are identified
- Ensuring collaboration with support teams, vendors, problem management and emergency incident management teams
- Taking ownership of reporting set up and delivery, escalations handling
- Ensuring SLA for the DSC UK&I Transport Management Solution is kept
- Development of knowledge and training.
Ternype International Roma Youth NetworkBrussles
Secretary General, International Project Coordinator
01.2010 - 10.2023
Job overview
- Development, organization, facilitation and evaluation of seminars, International events, training courses, educational programs and expert conferences
- Developing and sustaining relations with partners, donors, public and private institutions, networking
- Fundraising, grants acquisition
- Leading workshops, lectures, conference presentations on national and international level on topics of Human rights, youth activism and self-organization
- Handling administrative and financial tasks of grants acquisition and projects coordination.
- Oversaw long-term strategy implementation to deliver organisational objectives.
Office for Security and Co-operation in Europe, OSCE/ODIHRWarszawa
Project Assistant
10.2014 - 05.2015
Job overview
- Supporting the Project Manager in the implementation of the planned activities
- Assisting research and supporting the preparation of background papers on the topics of planned conferences
- Handling communication and procedures related to experts engaged on the project, application and selection processes related to conference participants
- Undertaking all logistical and administrative aspects of practical conference organization.
- Collaborated with stakeholders and teams to execute project milestones.
- Assisted in creating and updating project documentation templates.
Education
ITIL Foundation Certificate
ITIL Foundation Certificate Service Management
University overview
Hotel and Tourism CollegeZakopane
University overview
Skills
- Advanced MS Office, Basics of HTML & CSS, SQL
- Excellent communication skills
- Client communication
- Campaign development experience
- Problem-solving
- Strategic Planning
- Resourcefulness
- Multilingual
- Team building
- Leadership
- Programme development
- Management
- Project Management
Languages
Polish
Native
English
Advanced
Czech
Upper intermediate
Affiliations
Affiliations
- Skateboarding, Street Art, Arts and Culture, Music, Travelling, Sewing
Timeline
Customer success specialist
Alma Career Czechia s.r.o
04.2019 - Current
Service Desk Specialist
DHL Information Services (Europe) s.r.o.
02.2016 - 03.2019
Project Assistant
Office for Security and Co-operation in Europe, OSCE/ODIHR
10.2014 - 05.2015
Secretary General, International Project Coordinator
Ternype International Roma Youth Network
01.2010 - 10.2023
ITIL Foundation Certificate
ITIL Foundation Certificate Service Management
04.2018
Hotel and Tourism College
06.1998
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