Kamil Novák

Talented Manager with expert team leadership, planning, and organizational skills built during my career. Smoothly equip employees to independently handle daily functions and meet customer needs. Open minded mentor with exceptional management abilities and results-driven approach.

Managed to combine QMS/ISO related work experience with leadership skills by using best practices method all over departments to improve their operations efficiency.

During my career in Verizon Business I was able to move in different function which gave me a huge opportunities to learn and grow within several departments. As part of my ISO Quality Lead role, I was able to work with all teams in scope, helping to provide insights into Service Assurance Business Model, focusing on process efficiencies and overall continues service improvements. As part of our ISO Team, we were externally audited on several occasions with very strong results and many organization strengths I helped to develop and implement into our wide organization. After all these experience I got in this role and take another challenge to get deeper into daily operation and run brand new 24x7 Designated NOC team I helped to created with my Senior Manager.

Now, I believe, that connections between my technical skill (as I started as a network engineer), Quality Lead work experience and Manager of NOC Team gave me an ability to effectively transfer business needs and strategies into daily operations by developing and implementing related processes and procedures in Customer Service environment.

I strongly believe that I could use my current experience and skills to help drive and leverage your business.