Kaitlyn Peters
Prague
Overview
12
12
years of professional experience
Work History
Channel Performance Associate Director
IPSOS
Prague, Czech Republic
02.2021 - Current
- Project Manager for multi-country Mystery Shopping projects for international clients, with a focus on evaluating operational consistency, regulatory compliance, tech functionality, and service promises.
- Manage cross-functional teams to deliver 5–12 high-value projects per year (typically exceeding €1M), ensuring successful completion within scope, schedule, and budget constraints.
- Deliver research insights and recommendations through client presentations. Identify opportunities for optimization and suggest actions or tech solutions that directly align with the client’s KPIs.
- Coordinate with stakeholders to create project materials, ensure daily fieldwork progression, and resolve fieldwork discrepancies.
- Since January 2024, promoted from Manager to Associate Director and lead a team of up to 6 project managers, supervising daily capacities as well as team strategy.
Employer Services Manager
Greenheart Exchange
Chicago, USA
02.2016 - 05.2020
- Facilitated the yearly placement of 5,500 international students from 30 countries with suitable host employers through the J-1 Summer Work Travel program.
- From February 2019, promoted from Senior Coordinator to division manager to oversee strategy and supervise 5 employees.
- Partnered with the Compliance division to ensure compliance with all U.S. Department of State regulations and directives.
- Managed placement strategies and provided program support for high-profile host employers.
- Supported the department Director with meeting preparation, expenses, and business plan development.
- Spearheaded initiatives aimed at improving program quality and stakeholder education.
Market Research and Development Intern
BigMarker
Chicago, USA
05.2013 - 09.2013
- Conducted research to grow BigMarker's customer base by identifying customer needs, community leaders, and go-to-market channels.
- Developed and recorded instructional videos to teach clients how to use BigMarker's new platform
Education
Inženýr (Honors) - International And Diplomatic Studies, Minor in Consulting
Prague University of Economics And Business (VŠE)
Prague, Czech Republic06-2022
Bachelor of Science - Cultural Anthropology, International Studies
Northwestern University
Evanston, IL, USA06-2014
Intensive Chinese Language and Culture program -
Nanjing University
Nanjing, China07-2012
Skills
- Microsoft Office Suite
- Project management (Google certificate)
- Effective team leadership
- Market research
- Process improvement
- Communication and presentations
- Client relations management
- Data-driven decision making
- Primary and secondary research methods
- Budget and resource management
- Asana, Zoho, Jira, Mondaycom
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Spanish
Elementary (A2)
Czech
Elementary (A2)
Timeline
Channel Performance Associate Director
IPSOS
02.2021 - Current
Employer Services Manager
Greenheart Exchange
02.2016 - 05.2020
Market Research and Development Intern
BigMarker
05.2013 - 09.2013
Inženýr (Honors) - International And Diplomatic Studies, Minor in Consulting
Prague University of Economics And Business (VŠE)
Bachelor of Science - Cultural Anthropology, International Studies
Northwestern University
Intensive Chinese Language and Culture program -
Nanjing University