Julijana Milevska
Prague,10
Summary
I am a talented and hardworking individual, with bread skills and experience in direct communication with the clients as well and leading projects.
Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.
A key strength is communication, building strong relationships with people in order to deliver the best results.
Overview
11
11
years of professional experience
Work History
Technical Support Specialist
D-EDGE Hospitality Solutions
07.2022 - Current
- As the first contact, in charge of answering incoming phone calls
- Create / Take ownership of cases in Salesforce proactively
- Investigate & solve customers’ issues in the shortest possible delay
- Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products
- Increase knowledge, awareness, and autonomy of clients on the use of these products
- Manage clients’ complaints concerning the issues with our suite of tools
- Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem
- Once all checks are done, collect all needed info in order to escalate unresolved cases to higher level
- Train, mentor and shadow Junior colleagues, use acquired experience and knowledge to guide the junior agents.
Branch Sales Manager
Victoria Travel Agency
11.2020 - 06.2022
- Collaborates across teams to support the sales efforts and business objectives.
- Provide travel information, itineraries and prices.
- Use selling techniques to promote packages, insurance, etc.
- Counsel clients on terms and conditions of travel e.g. cancellation policies.
- Book reservations and send out confirmation notices.
- Process payments and refunds.
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodation.
- Book transportation, make hotel reservations, and collect payment/fees.
- Enter data into our software and maintain client files.
Group Reservation and Sales Agent
Hotel Lindner Prague Castle
11.2019 - 05.2020
- Assist with incoming sales/ reservation calls for hotel and fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Monitor room pick-up percentages cutoff dates keeping contact with groups.
- Prepare in groups pre-arrival and also preparing group rooming lists.
- Perform a required weekly Group Block Audit to ensure all blocks are accurate and non drop before contracted date, but also wash leisure/corporate blocks where needed so as not to displace revenue.
- Receive contacts detailing room allotments and cross check allotments on the hotel management system.
- management and maintenance of current accounts and group sales.
Group Reservation and Sales Agent
Pinelli Hotels
01.2019 - 10.2019
- Handles daily email correspondence for 4 hotels, responds to inquiries with binding and non-binding offers.
- Tracks future room availability on the basis of reservations and help develop forecasts for room revenue and occupancy.
- Achieve sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Prepare customer invoices, accept payments and processed refund and cancellation requests.
- Prepares the arrival list for the groups, filling up the rooming list and all the details from the guests.
Reservation Agent
Pinelli Hotels
07.2015 - 12.2018
- Process reservations from the travel agents (contacted partners) OTA's and individuals by email, CRS, tel. and fax.
- Know the type of rooms available as well as their location and layout.
- Determines room rates based on the selling tactics of the hotel.
- Knows the credit policy of the hotel and how to code each reservation and understands the hotels policy on guaranteed reservations and no-show.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Processes advanced deposit on reservations.
- Prepares the expected arrival list for front office use.
Receptionist
Hotel Zlata Vaha
04.2013 - 06.2015
- Perform check-in and out procedures (individuals, VIP and groups).
- Greeted, registered and assigned rooms to guests.
- Process reservations by CRS, email and walk in.
- Handles payments through cash, invoices and credit cards.
- Provide excellent customer solutions, solve all the complaints, absorb the stress of the clients by providing the best solutions.
- Processing the cancellation, modification, and no-shows of reservation.
Education
MBA - Psychology in Management
Ústav Práva A Právní Vědy, O.p.s.
Prague06.2025
High School Diploma -
Marie Curie-Sklodowska
Skopje06.1999
Skills
- Adaptability (self organization and motivation, curiosity, positivity, open-mindedness)
- Team player skills (cooperation, coordination, collaboration)
- Communication (listening, writing, empathy, respect)
- Work ethic skills (discipline, time-management, initiative )
- Detail-oriented skills (perception, critical thinking and observation)
Running, swimming, cycling, reading, painting
Sport and art fill my soul with positive energy, with which I manage to sail smoothly on this journey called life :-).
Languages
Macedonian, Serbian, Croatian
Native language
English
Advanced
C1
Russian
Intermediate
B1
Czech
Proficient
C2
Bulgarian
Advanced
C1
Additional Information
- Birth date: 21.02.1981
- Gender: Female
- Residence: Prague
- Nationality: Macedonian
Computer Skills:
- Microsoft Office
- Powerpoint
- Microsoft Office
- Outlook
- Microsoft Excel
- Microsoft Office Word
Hotel reservation Programs:
- Fidelio
- Opera
- Hores
- Hotline
Timeline
Technical Support Specialist
D-EDGE Hospitality Solutions
07.2022 - Current
Branch Sales Manager
Victoria Travel Agency
11.2020 - 06.2022
Group Reservation and Sales Agent
Hotel Lindner Prague Castle
11.2019 - 05.2020
Group Reservation and Sales Agent
Pinelli Hotels
01.2019 - 10.2019
Reservation Agent
Pinelli Hotels
07.2015 - 12.2018
Receptionist
Hotel Zlata Vaha
04.2013 - 06.2015
MBA - Psychology in Management
Ústav Práva A Právní Vědy, O.p.s.
High School Diploma -
Marie Curie-Sklodowska
Similar Profiles
TIMOTHY SURYATIMOTHY SURYA
Senior Onboarding and Technical Support Specialist at D-Edge Hospitality SolutionsSenior Onboarding and Technical Support Specialist at D-Edge Hospitality Solutions
Anne-Sophie PaillardAnne-Sophie Paillard
Product Manager Internal Tools at D-EDGE Hospitality SolutionsProduct Manager Internal Tools at D-EDGE Hospitality Solutions
Tristen ForbesTristen Forbes
Night Auditor at Rivers Edge HospitalityNight Auditor at Rivers Edge Hospitality