Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Del Rosario

Kitchen Helper
Bradlec Mlada Boleslav,207

Summary

I am a University Graduate of Bachelor of Science in Business Administration Major in Marketing and a Vocational Graduate of Hotel and Restaurant Management in Housekeeping, Front Desk Operations, Food and Beverage with Banquet Services. Certificate course for Child and Elderly Care. I have working experiences for Hotel and Restaurant from the Philippines. Currently working here in Czech Republic for five amazing years. My people skills and integrity are my incomparable attributes which I think are the most important skills in the field of services. My personal values and integrity are my strength. My enthusiasm and empathy are my desirable assets. It is always my pleasure to work and give my more than a hundred percent of dedication and commitment for every responsibility given to me. I had love to engage myself in helping and giving my services to every company, clients and for the benefit of achieving the core values and reaching ones’ company's objectives. I am humbly wanting to share my aspirations, skills, values, and experiences to your company. We will be working on together for the success and progress of our mission. I am willingly to learn all essential skills for my readiness and to become competent in working on for my job specification. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. Results-driven employee excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Results-driven employee excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Results-driven employee excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Kitchen Staff/Grill Station/Cleaner

Favour Coffee/ La Divinita Coffee, Mlada Boleslav
06.2022 - Current
  • Performs in station grill for burgers, preparing salad, sandwiches, and dessert
  • Making different sauces for salads and dips
  • Preparing and cleaning vegetables use for salads and garnishes
  • Preparing starters on plate and serving soups
  • Preparing daily menus and followed instructions from head Chef
  • Maintaining all ingredients needed on a day to day operation is well observed ( Mise en Place)
  • Daily monitoring of stocks and cleaning kitchen areas
  • Wash and sanitize work or prep area, cupboards, and appliance Remove trash and clean kitchen garbage containers
  • Unpack and stock refrigerator and freezer and other required items and do first in and first out of the products
  • Daily Maintenance and Cleanliness
  • Sweep and mop floors and perform other duties
  • Ready to work in various shifts, including weekends and holidays
  • Wash dishes, glassware, flatware, and pots by using dishwasher or by hand
  • Place dishes in storage area
  • Maintains all work areas as per food safety regulations like food temperature, cleanliness of the food area
  • Ensures that all equipment is operable and sanitized as per company guidelines
  • Maintain portion control as per recipes and production requirements as instructed in the production logs

Pension Housekeeper/Kitchen Helper/Staff/ Pizza cook/Cold Station Kitchen

Vista Restaurant, Mlada Boleslav
11.2019 - 05.2022
  • Sweep, mop, wash and polish floors
  • Dust furniture
  • Vacuum carpeting, area rugs, draperies, and upholstered furniture
  • Make beds and change sheets
  • Distribute clean towels and toiletries
  • Stock linen closet
  • Clean, disinfect and polish kitchen and bathroom fixtures and appliances
  • Clean and disinfect elevators
  • Handle and report lost and found items
  • Attend to guests' requests for extra supplies or other items Pick up debris and empty trash containers
  • Performs in station grill for burgers, preparing salad, sandwiches, and dessert
  • Prepare pizza ingredients following right measurements and cook pizza for dine-in and take aways
  • Daily monitoring of stocks and cleaning kitchen areas
  • Wash and sanitize work or prep area, cupboards, and appliance remove trash and clean kitchen garbage containers
  • Making different sauces for salads and sauces, cleaning and peeling of vegetables use for salads and garnishes
  • Preparing starters on plate and serving soups
  • Preparing daily menus and followed instructions from head Chef
  • Maintaining all ingredients needed on a day-to-day operation is well observed (Mise en Place)
  • Unpack and stock refrigerator and freezer and other required items and do first in and first out of the products
  • Daily Maintenance and Cleanliness
  • Sweep and mop floors and perform other duties
  • Ready to work in various shifts, including weekends and holidays
  • Wash dishes, glassware, flatware, and pots by using dishwasher or by hand
  • Place dishes in storage area
  • Maintains all work areas as per food safety regulations like food temperature, cleanliness of the food area
  • Ensures that all equipment is operable and sanitized as per company guidelines
  • Maintain portion control as per recipes and production requirements as instructed in the production logs.

Customer Service Admin

Teleplan, Czech Republic
Prague
06.2019 - 10.2020
  • Performed administrative task regarding customer service inquiries, complaints, delivery, and shipping of products to business to customer and business to business following company directives
  • Performed warehouse operation on monitoring the quality of products and monitoring day to day operation of line working stations.

Cleaner/ Housekeeper, Household support worker

Care Complex, Republic, Mlada Boleslav
09.2017 - 05.2019
  • Perform task on a day-to-day basis, helping the family in everyday chores
  • Cleaner to an office’s, massage salons, stadiums, and households Sweep, mop, wash and polish floors Dust furniture and office tables vacuum carpeting, area rugs, draperies, and upholstered furniture
  • Make beds and change sheets
  • Distribute clean towels and toiletries
  • Stock linen closet
  • Clean, disinfect and polish kitchen and bathroom fixtures and appliances
  • Pick up debris and empty trash containers
  • Wash windows, walls, and ceilings
  • Clean changing rooms and shower

Italiani’sRestaurant Receptionist Philippines
07.2015 - 07.2017
  • Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries
  • Directs visitors by maintaining employee and department directories, giving instructions
  • Maintains security
  • Managing table reservations
  • Engaging in guest requests and preferences in food and table preparations
  • Assisting service team and delivering services to guests.

Customer service representatives

Sofitel Hotel Manila Front Desk
Manila
08.2012 - 05.2015
  • Help customers with complaints and questions, give customers information about products and services, take orders, and process returns
  • By helping customers understand the product and answering questions about their reservations, as having a role in sales and provides a specific service
  • Maintaining and checking level agents’ quality of performance
  • Providing trainings for newly hire agents
  • Welcome guests as they arrive at the hotel
  • Their duties include checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills, and dealing with payments
  • To keep accurate records of which guests have arrived at, or left, the hotel
  • Register arriving guests and assign rooms Process group arrivals and departures Take, cancel, and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Investigate and resolve complaints and claims Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations, and room assignments Follow emergency and safety procedures Clerical duties (i.e., faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Handle wake-up calls Provide customer service

Customer Service Representative

Microsoft
09.2011 - 10.2012
  • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
  • Attending to clients account refunds and returns of ordered products and services
  • Assisting clients purchase of services
  • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales and provides a specific service
  • Providing clients know how in using the services and products.

Au pair/Family Helper

Copenhagen
09.2007 - 02.2010
  • Assume full responsibility for household in absence of parents
  • Perform light housekeeping and cleaning duties
  • Shop for food and household supplies
  • Travel with family on trips and assist with child supervision and housekeeping duties
  • Discipline children according to the methods requested by the parents
  • Instruct children in personal hygiene and social development
  • Maintain a safe and healthy environment in the home
  • Organize, activities such as games and outings for children
  • Prepare and serve nutritious meals
  • Supervise and care for children
  • Take children to and from school and to appointments
  • Tend to emotional well-being of children
  • Help children with homework

Customer Service Agent Tier

Sykes Asia, Inc
03.2004 - 08.2007

Education

Bachelor of Science - Marketing

University Of The East
Philippines
12.1999 - 12.2003

Bachelor of Science - Business Administration, Marketing Management

06.2004 - 11.2004

Red Cross Philippines Standard First Aid and Basic Life Support Cardiopulmonary Resuscitation with Automated External Defibrillator Certificate Training - undefined

for first aid and cardiopulmonary resuscitation (CPR) with automated external defibrillator (AED - undefined

Skills

Nazarenus Hospital Foundationundefined

Timeline

Kitchen Staff/Grill Station/Cleaner

Favour Coffee/ La Divinita Coffee, Mlada Boleslav
06.2022 - Current

Pension Housekeeper/Kitchen Helper/Staff/ Pizza cook/Cold Station Kitchen

Vista Restaurant, Mlada Boleslav
11.2019 - 05.2022

Customer Service Admin

Teleplan, Czech Republic
06.2019 - 10.2020

Cleaner/ Housekeeper, Household support worker

Care Complex, Republic, Mlada Boleslav
09.2017 - 05.2019

Italiani’sRestaurant Receptionist Philippines
07.2015 - 07.2017

Customer service representatives

Sofitel Hotel Manila Front Desk
08.2012 - 05.2015

Customer Service Representative

Microsoft
09.2011 - 10.2012

Au pair/Family Helper

09.2007 - 02.2010

Bachelor of Science - Business Administration, Marketing Management

06.2004 - 11.2004

Customer Service Agent Tier

Sykes Asia, Inc
03.2004 - 08.2007

Bachelor of Science - Marketing

University Of The East
12.1999 - 12.2003

Red Cross Philippines Standard First Aid and Basic Life Support Cardiopulmonary Resuscitation with Automated External Defibrillator Certificate Training - undefined

for first aid and cardiopulmonary resuscitation (CPR) with automated external defibrillator (AED - undefined

Joyce Del RosarioKitchen Helper