JOHN MAENDE MAINA
KOHOUTOVA BRNO
Summary
Aspiring Technical Support, with customer service foundation and passion for technology professional. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Customer Service Desk And Currior
Keystone Hospitality Group
11.2023 - Current
- Enhancing customer satisfaction by promptly addressing and resolving service inquiries.
- Developing rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Reducing wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrating excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Streamlining call response times for improved efficiency and better customer experience.
- Improving overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
Filmmaker
Local and International Clients.
01.2019 - Current
- Implemented creative problem-solving techniques to overcome challenges faced during the filmmaking process.
- Utilized lighting, camera angles and movement to create visual styles of films.
- Managed budgets effectively to ensure all projects were completed within financial constraints.
- Maintained an organized archive of all raw footage, edited sequences, project files, contracts and other relevant documents..
- Produced marketing videos to help businesses increase revenue.
- Completed editing by cutting and arranging footage to create final versions of films.
- Enhanced film production quality by directing and supervising cinematography, lighting, and sound design.
Intern
Position Research Assistant From February to March
02.2024 - 04.2024
- Supported the main researchers in their tasks, reducing workload burden.
- Gained valuable experience working with different experienced researchers, applying learned concepts directly into relevant work situations.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Local Coordinator
Human Resource Department
06.2019 - 06.2021
- Built a strong network of local resources, such as counselors and tutors, to support the academic success of the kids and families in need in Kenya.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Served as a reliable point of contact for both local schools and international partners, maintaining open communication channels at all times.
Education
Bachelor - Bachelors in International Relations
MENDEL UNIVERSITY
BRNODiploma Mass Media Production - Photographic, Film, And Video Technology
MULTIMEDIA UNIVERSITY AND TECHNOLOGY. OF KENYA
NAIROBI11.2019
High School Diploma -
Nakeel Boys Highschool
Nairobi,Kenya10.2015
Skills
- Customer Service
- Technical Support
- Call center experience
- Positive attitude
- Video Editing
- Cinematography
- Microsoft Applications
- Creativity and Innovation
- Screenwriting expertise
- Excellent communication skills
- Documentary filmmaking
- Leadership skills
- Teamwork and Collaboration
- Leadership Qualities
European Drivers license
Have a B1,B and AM
Languages
English, Swahili
Native language
English
Proficient
C2
Czech
Elementary
A2
German
Beginner
A1
Timeline
Intern
Position Research Assistant From February to March
02.2024 - 04.2024
Customer Service Desk And Currior
Keystone Hospitality Group
11.2023 - Current
Local Coordinator
Human Resource Department
06.2019 - 06.2021
Filmmaker
Local and International Clients.
01.2019 - Current
Bachelor - Bachelors in International Relations
MENDEL UNIVERSITY
Diploma Mass Media Production - Photographic, Film, And Video Technology
MULTIMEDIA UNIVERSITY AND TECHNOLOGY. OF KENYA
High School Diploma -
Nakeel Boys Highschool
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