John ILO
Prague
Summary
Committed and detail-oriented professional with a demonstrated track record, highlighting exceptional multitasking abilities, professionalism in client interactions, and meticulous attention to detail-qualities of paramount importance in the logistics field, where efficiency and precision are critical. Furthermore, my roles as a Freelancer at Click Workers and Customer Success Manager at GOT International underscore my adaptability and proficiency in customizing solutions to meet client needs, thereby contributing a valuable skill set to any organization. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
FRONT DESK RECEPTIONIST
LITTLE KING U MALVAZE
Current
- Confirmed appointments, updated client records, and maintained effective communication
- Demonstrated strong multitasking skills, consistently meeting time-sensitive deadlines
- Welcomed visitors with professionalism, offering knowledgeable assistance
- Managed visitor check-ins, distributed badges, and maintained meticulous logbooks for security compliance
- Operated a multi-line phone system, directing calls and providing operational information
- Monitored inventory, processed requisitions, and replenished supplies as required
- Efficiently managed a high volume of calls, ensuring prompt redirection
- Sorted and directed business correspondence to appropriate departments and staff
- Provided administrative support, including proofreading, transcribing, and invoicing
- Handled inbound and outbound calls, introducing customers to products and services
- Maintained accurate records in the Customer Relationship Management (CRM) system.
FREELANCER
CLICKWORKERS
01.2021 - Current
- Datasets for Machine Learning, Unique Content for SEO-Writing or editing of simple texts, providing unique content, or search engine optimization
- Keyword Assignment and Categorization, Web Research, Product Data Management, Surveys, and Mobile Crowdsourcing.
Customer Success Manager
GOT International
02.2023 - 08.2023
- Build and nurture positive client relationships to grasp their goals and concerns
- Assess client needs for tailored and effective solutions
- Provide strategic guidance aligning client goals with our products/services
- Collaborate with internal teams for efficient client issue resolution
- Proactively identify and resolve client concerns for a seamless experience
- Advocate for clients, ensuring their feedback shapes product/service improvements
- Maintain a deep understanding of our products/services for informed client support
- Monitor client performance metrics to gauge satisfaction and identify improvements
- Implement strategies for enhancing customer retention and organizational success.
JUNIOR TRANSPORT PLANNER
DANGOTE CEMENT PLANT, IBESE
01.2020 - 01.2021
- Facilitation of Truck Transport Operations
- Oversight of order preparation, allocation, and routing for efficient execution
- Coordination of deliveries based on client needs and payment terms
- Proactive communication with clients and carriers via email or phone
- Procurement of transport services from carriers and assignment of shipments
- Monitoring and tracking of shipments, ensuring clients are informed of status
- Resolution of issues related to shipments and management of freight claims
- Commitment to enhancing the quality of all services and processes
- Regular updating of internal systems with the latest data to ensure accuracy and efficiency.
CLIENT SUPPORT SPECIALIST
AGRO-PARK, CO. LTD
01.2017 - 01.2018
- Provide prompt client assistance, addressing inquiries and ensuring a positive experience
- Investigate and resolve client concerns, collaborating with internal teams for timely solutions
- Maintain a deep understanding of products/services for accurate client support
- Communicate professionally with clients via email, phone, and chat channels
- Guide clients through onboarding, setup, and implementation of products or services
- Record detailed client interactions for a comprehensive support knowledge base
- Offer basic technical support, troubleshoot issues, and coordinate complex problem resolution
- Relay client feedback to contribute to ongoing product or service improvements.
Education
MASTERS - TROPICAL CROP PRODUCTION AND ECOLOGY
Czech University of Life Sciences
BACHELOR OF AGRICULTURE - SOIL SCIENCE AND LAND MANAGEMENT
Federal University of Agriculture
01.2016
Skills
- Freight Forwarding
- Project management
- Listening Skills
- Work Prioritization
- Task Delegation
- Microsoft Project
- Microsoft Office: proficient user of Word, Excel, and PowerPoint
- Email and social media/Social Media Management
- Phone Etiquette
- Time Management
- Cash Handling
- Administrative Support
- Office Organization
- Call Routing
- Technical Support
- Office Management
Languages
ENGLISH
Personal Information
Gender: Male
Hobbies and Interests
- Reading
- Traveling
- Surfing the Net
Timeline
FRONT DESK RECEPTIONIST
LITTLE KING U MALVAZE
Current
Customer Success Manager
GOT International
02.2023 - 08.2023
FREELANCER
CLICKWORKERS
01.2021 - Current
JUNIOR TRANSPORT PLANNER
DANGOTE CEMENT PLANT, IBESE
01.2020 - 01.2021
CLIENT SUPPORT SPECIALIST
AGRO-PARK, CO. LTD
01.2017 - 01.2018
MASTERS - TROPICAL CROP PRODUCTION AND ECOLOGY
Czech University of Life Sciences
BACHELOR OF AGRICULTURE - SOIL SCIENCE AND LAND MANAGEMENT
Federal University of Agriculture
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