Michaela Kralova
Praha 4,Czech Republic
Summary
Detail-oriented Hospitality professional with extensive experience in cross-departmental coordination within high-capacity conference environments. Skilled in structured communication, event problem solving, and logistics management. Currently enhancing leadership and business acumen through university studies and departmental training. Eager to transition into Meetings & Events Planning to leverage organisational strengths and client-facing skills for effective event execution.
Overview
2
2
years of professional experience
Work history
Front office shift leader
Hilton Prague
2024.07 - 2026.03
- Managed multidepartment event-related requests such as early arrivals, meeting room access, rooming lists, upgrades, and billing setups, ensuring accuracy and timely execution.
- Coordinated complex guest itineraries, group arrivals, and VIP logistics, ensuring seamless communication across Front Office, Housekeeping, Concierge, and F&B teams
- Served as a key escalation point, resolving last-minute guest and event-related issues under pressure with a calm and solution-oriented approach
- Oversaw coordination during peak conference periods, supporting flow management for groups and event organizers
- Trained team members in guest engagement, protocol, and situational response, enhancing service consistency for corporate and conference clients
- Prepared shift reports, operational summaries, and communication briefs, ensuring accurate transfer of event-related details between teams
- Collaborated with the M&E and Sales teams to handle group arrivals and special setups.
- Conducted regular performance assessments for continual improvement of personnel skills. Created new training tools for building skillsets and strengthen team performance
Receptionist
Hilton Prague
2023.12 - 2024.06
- Tailored guest interactions based on individual preferences
- Coordinated with housekeeping and concierge teams to address guest requests efficiently, ensuring seamless service delivery
- Received Team Member award of the month during trial period
Education
BBA - Business And Project Management
University of Economics And Management
PragueSkills
- Detail-oriented administrative work (billing, documentation management, reporting)
- Staff supervision and training
- Scheduling and last minute shift coverage solutions
- Assistance with hiring and onboarding
- prepared and analyzed data for P&L meetings
Languages
English
German
Czech
Languages
6,6,6
Timeline
Front office shift leader
Hilton Prague
2024.07 - 2026.03
Receptionist
Hilton Prague
2023.12 - 2024.06
BBA - Business And Project Management
University of Economics And Management