Jiří Šanda

Comprehensive educational, diagnostic, and preventive activities - organizational and legal activities, preparation of applications and assessments for conditional release, applications for Ombudsman's office, Lighthouse association, Beta programs, probation, and mediation services. Conducting educational activities: Multicultural Tolerance and English Language. Independent implementation of sociotherapy aimed at social rehabilitation and integration.

• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Drafting materials and opinions for the Minister of Foreign Affairs of the Czech Republic in connection with the Kosovo crisis. Systematic provision of documents related to the Balkan crisis, creation of the Internet server http://kosovo.czech.cz. Member of the press department. In the same year, participation in UN (UNAMET) and OSCE (OSCE KVM) missions of a coordinating and humanitarian nature position. District Electoral Registration Officer and Human Rights Verifier. Polling station supervisor.

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Collaborated with subject matter experts to create accurate training content.

Representation of the station manager and his representatives in their absence. - Secondary employment, part time job.

Crime prevention - Safety of citizens and tourists - Ensuring public order.