Jana Guothova
IT General Manager
Pohorelice,Brno
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
PLUS4U BASE GENERAL MANAGER
UNICORN
1 2024 - Current
- Service Desks and Operations Centre responsible, budgeting, strategic planning, customer relationship manager, process development, incident management, release management, change management, process automation, marketing, know-how management, 3 direct reports, 38 indirect reports, reporting to Advisory Board directly, 24/7 operations - Hotline, emergency situations responsible, work under constant pressure 10-15h per day, Internal Auditor for ISO 2000-1
IT OPERATIONS MANAGER
UNICORN
09.2021 - 12.2023
- Direct responsibility for Operations of 120 Applications, application/infrastructure service changes decision making, security processes, development, release management, incident management, people management, 2 direct reports, 15 indirect reports, Status assessment (reporting) for Top Management directly, Quarter assessments, Operations 24/7 Hotline, Emergency situations handling, work under constant pressure 10-15h per day, ISO 20k audits
OPERATIONAL RISK MANAGER
KBC
03.2021 - 02.2022
- Focus on HR, Learning&Development, Facilities and Marketing, root Cause Analysis, revision of contracts with a Lawyer, guidelines revision, approving new processes, approving Projects, participation on SAP Project Employee Central, COVID restrictions, fire patrol plans based on standards
PROJECT COORDINATOR
AT&T
03.2017 - 02.2021
- Focal point for product implementation, taking care of target dates, reporting to management, cooperation with Senior Project Managers, automation projects, Projects for establishment and destabilization of services
COMPLIANCE TEAM LEADER
AT&T
04.2016 - 03.2017
- Hiring, training, mentoring, reporting to management, focusing on priorities, task prioritizing for team members, 1 to 1 meetings, communication with Compliance leads around the world
COMPLIANCE SPECIALIST
AT&T
02.2015 - 04.2016
- Patch management, UID management, healthcheck management, administrative work Tier 1,5, handling projects subtasks for EMEA an US (FR, UK, BENELUX, DACH)
Education
Masters degree - Management of Earth sources
TUKE - Technical University in Košice
Košice 09.2009 - 05.2014
Skills
Adaptability
Strong Communication skills
Time management
High level of technical understanding
Efficient financial planning
People management
Strategy planing
Customer relationship management
Adaptability
Drivers License
B
Accomplishments
- built brand new new technical team in other country
- establishment of 24/7 Hotline in 2 teams (Tier 1,5 and Tier 2)
- coordination of Datacente physical migration
- migrations from Mongo4 to Mongo5
- ballanced budget
- leading of Security incident Spring4Shell
- effective incident solving
- holding 24/7 hotline Management contact for over 130 Applications
Certification
Production Manager Program
Timeline
ISO 2000-1 Internal Auditor
02-2024
Production Manager Program
06-2023
IT OPERATIONS MANAGER
UNICORN
09.2021 - 12.2023
OPERATIONAL RISK MANAGER
KBC
03.2021 - 02.2022
PROJECT COORDINATOR
AT&T
03.2017 - 02.2021
COMPLIANCE TEAM LEADER
AT&T
04.2016 - 03.2017
COMPLIANCE SPECIALIST
AT&T
02.2015 - 04.2016
Masters degree - Management of Earth sources
TUKE - Technical University in Košice
09.2009 - 05.2014
PLUS4U BASE GENERAL MANAGER
UNICORN
1 2024 - Current