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Hi, I’m
Jerome Ernotte
Businesss Development Consultant
Zlín
Summary
Accomplished Business Consultant with a proven track record at IBM, enhancing client satisfaction and team productivity. Expert in negotiation and customer service management, I've successfully developed strategies that significantly increased revenue and project completion rates. My approach combines strong organizational skills with effective communication, driving performance improvement and stakeholder satisfaction.
Driven and analytical, equipped with thorough understanding of business operations and strategic planning. Familiar with market analysis and proficient in financial modeling, ensuring insightful recommendations and effective solutions. Focused on leveraging skills to drive organizational growth and improve operational efficiency.
Overview
12
years of professional experience
15
years of post-secondary education
5
Languages
Work History
Self-employeed
Business Consultant
04.2018 - Current
Job overview
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Developed complete business plans and operational strategies for new and existing business.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
Arles S.r.o.
Export Manager
10.2013 - 04.2018
Job overview
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Prepared various import, export and supplier forms for customs submittal.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Expanded export market presence by identifying and securing new business opportunities.
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
IBM, Global Business Services
Level 1 Helpdesk Agent
10.2012 - 10.2013
Job overview
- Enhanced team productivity by providing timely assistance to colleagues with technical inquiries.
- Kept abreast of industry developments and emerging technologies to better serve clients'' needs.
- Exceeded response time targets by quickly addressing incoming helpdesk tickets and phone calls.
- Reduced ticket backlog by prioritizing tasks and managing workload effectively.
- Developed comprehensive knowledge of company products, enabling accurate support for client needs.
- Supported remote users via phone or remote desktop applications, resolving issues effectively from a distance.
- Strengthened client relationships by providing exceptional customer service in all interactions.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues.
Education
UTB University Tomas BataZlín, Czechia
MBA from Management And Economics
09.2010 - 06.2025
University Overview
- Study Abroad: Bachelor in Foreign Trade - Institut Sainte Marie HELMo, Liege (Belgium)
Skills
Customer service management
Software
I6 and SAP
Languages
French
Native language
English
Advanced
C1
Czech
Advanced
C1
Dutch
Elementary
A2
Spanish
Beginner
A1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Consultant
Self-employeed
04.2018 - Current
Export Manager
Arles S.r.o.
10.2013 - 04.2018
Level 1 Helpdesk Agent
IBM, Global Business Services
10.2012 - 10.2013
UTB University Tomas Bata
MBA from Management And Economics
09.2010 - 06.2025
Biking, Swimming and House Reconstruction
During my free time I like to clear my head doing some sports alone taking my bike for a ride or swimming in wild areas during summer.
Rest of the year I spend a lot of time doing reconstruction work on my buildings to create new lofts to rent.
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