Jefferson Tetteh Azietaku
Information Professional
Brno
Summary
Dynamic information professional with a proven track record at AT&T, excelling in library, administrative tasks, technical and customer service. Recognized for achieving 101% performance by effectively resolving complex issues while demonstrating empathy and professionalism. Skilled in CRM software and committed to enhancing team collaboration and customer satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Technical Customer Service Representative
AT&T Global Network Services
03.2023 - 11.2024
- Acknowledging, diagnosing and troubleshooting internet, digital phone and email issues to enhance customer satisfaction.
- Handling high inbound call volume as well as emails and live chats to ensure customer issues are solved promptly.
- Extensive use of CRM and Oracle Salesforce for order and records management.
- Helping new and fellow colleagues with extra trainings to achieve excellent KPIs for the team.
- Creating and recording technician tickets for on-site customer internet or digital phone issues.
- Maintaining high attainment of 101% from 2023 to 2024 by probing properly and fixing customer issues satisfactorily.
- Showing empathy and maintaining professionalism while interacting with customers at all times.
Customer Care Representative
MTN Ghana, Graphic Road Office
02.2022 - 12.2022
- Addressed enquiries and complaints while creating friendly and positive interactions with customers.
- Taking biometric information for enhanced customer data protection and cybersecurity.
- Assisted customers with fraud and mobile banking issues related to one popular company product known as MTN mobile money.
- Boosted sales of company products such as internet modems and sim cards while maintaining professionalism and customer satisfaction.
Information Studies Intern
Ministry of Communications
07.2020 - 08.2021
- Helped staff with records management and sensitization of the general public on cybersecurity.
- Managing both electronic and print records to ensure longevity and usefulness.
- Assisted with administrative and library tasks based on the needs of the ministry.
- Promoting a safer digital space for information users within the organization.
Education
Bachelor of Arts - Information Studies
University of Ghana
Accra, Ghana 04.2001 -
High School Diploma -
Abetifi Presby Senior High School
Abetifi 04.2001 -
Skills
Ticket management
Customer support
Technical support
CRM software
Multitasking and organization
Microsoft Office Suite
Problem-solving abilities
Records management
Scheduling and calendar management
Team collaboration
Administrative support
Library instruction
Certification
Networking Foundations: Networking Basics
Timeline
Certified Cybersecurity Domain 1: Security Principles - ISC2 Candidate
06-2025
Networking Foundations: Networking Basics
03-2024
Technical Customer Service Representative
AT&T Global Network Services
03.2023 - 11.2024
Customer Care Representative
MTN Ghana, Graphic Road Office
02.2022 - 12.2022
Information Studies Intern
Ministry of Communications
07.2020 - 08.2021
Bachelor of Arts - Information Studies
University of Ghana
04.2001 -
High School Diploma -
Abetifi Presby Senior High School
04.2001 -
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