MS Office
Jan Flajsar
Barista/Bartender
Dubňany
Summary
Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Cabaret Des Peches
Korábek s.r.o.
Brno
09.2022 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
Head Barista
Rebelbean s.r.o.
Brno
03.2020 - 07.2022
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Designed and adjusted work schedules to meet business demands.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Created new training guidelines, and provided staff orientation and training.
Barista
Little Saigon Bistro
Brno
02.2019 - 01.2020
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Waiter
Chytil s.r.o.
Dubňany
02.2010 - 06.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Met with chef to review daily specials and menu changes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
09.2005 - 06.2009
Skills
Espresso machine operation
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Software
Python
Adobe Photoshop
Interests
Yoga
Skateboarding
Literature
Timeline
Cabaret Des Peches - Korábek s.r.o.
09.2022 - Current
Head Barista - Rebelbean s.r.o.
03.2020 - 07.2022
Barista - Little Saigon Bistro
02.2019 - 01.2020
Waiter - Chytil s.r.o.
02.2010 - 06.2018
High School Bzenec - High School Diploma,
09.2005 - 06.2009
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