Jakub Zuziak
Vratimov,Česká republika
Summary
Experienced professional with extensive expertise in network operations and troubleshooting, including WAN, LAN, and WLAN. Demonstrates strong leadership skills and staff management capabilities, ensuring outstanding customer service and performance monitoring. Years of experience with various network devices like Cisco, Juniper, Aruba.
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Team Leader / Manager network assurance
Verizon / HCL Tech
Ostrava, Czech Republic
09.2019 - 04.2025
- Led and managed network operations team to maintain smooth daily operations.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Coached team members through new or difficult workflows.
- Supported new hires through onboarding process for speedy and successful training.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Liaised with suppliers to ensure timely deliveries.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Senior technical incident manager
OKIN BPS / Verizon
Ostrava, Czech Republic
05.2017 - 08.2019
- Overseeing junior engineers and their compliance with
- Achieved efficient incident resolution with systematic troubleshooting.
- Escalated high-impact incidents swiftly for rapid problem solving.
- Managed critical incidents effectively whilst maintaining composure under pressure.
- Delivered timely incident management by coordinating with relevant teams.
- Liaised with stakeholders to ensure smooth communication during incidents.
- Built relationships with external vendors for prompt support during incidents.
- Effectively communicated complex technical information to non-technical personnel during crisis situations.
Network engineer
OKIN BPS
Ostrava, Czech Republic
08.2016 - 04.2017
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Installed hardware components, ensuring optimal operation of the network infrastructure.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Reduced downtime through regular monitoring and proactive system checks.
- Updated operating systems regularly to meet operational needs.
- Tracked network and telephony devices for performance and load threshold metering.
- Optimised network performance by troubleshooting and resolving complex technical issues.
Marketing assistant
Exasoft
Karviná, Czech republic
09.2015 - 07.2016
- Responsible for creating e-commerce product descriptions
- Implementation and maintenance of created product descriptions
Construction worker
Eminent maler service
Oslo, Norway
07.2012 - 08.2015
- Led multicultural team overcoming language barriers in variety of painting projects in Oslo
Education
Graduation - Electrotechnical computer systems
High School of Electrical Engineering
Havířov, Okres KarvinaSkills
- Leadership skills
- Staff management
- Product knowledge
- Outstanding customer service
- Performance monitoring
- Network operations
- Network troubleshooting WAN, LAN, WLAN
- Experience with Cisco,Juniper,Aruba,HP,Cradle points,
- Risk Management
- Analytical-thinking
Languages
Czech
Native
English
Fluent
Polish
Intermediate
Affiliations
- Traveling
- Gardening
- Cars
- New technologies
Certification
ITIL® Foundation Certificate in IT Service Management
Cisco CCNA
Timeline
Team Leader / Manager network assurance
Verizon / HCL Tech
09.2019 - 04.2025
Senior technical incident manager
OKIN BPS / Verizon
05.2017 - 08.2019
Network engineer
OKIN BPS
08.2016 - 04.2017
Marketing assistant
Exasoft
09.2015 - 07.2016
Construction worker
Eminent maler service
07.2012 - 08.2015
Graduation - Electrotechnical computer systems
High School of Electrical Engineering
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