Jakub Wojtczak
Senior HR Advisor
Prague,113
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Senior HR Advisor
Accenture
10.2021 - Current
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Expert in end-to-end HR processes, including termination, hire, onboarding, compensation, transfers, and organizational changes.
- Solving clients queries in the ServiceNow platform and Workday platform.
- Collaborated with team members to develop best practices for consistent customer service delivery.
ERC Senior Administrator
Amazon
01.2017 - 03.2021
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Linde Gaz Romania SRL
04.2015 - 07.2016
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
M.D. - Economics
University of Economics in Wrocław
Wrocław, Poland 09.2012 - 06.2014
Skills
Exceptional communication and networking skills
Successful working in a team environment, as well as independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality results
Timeline
Senior HR Advisor
Accenture
10.2021 - Current
ERC Senior Administrator
Amazon
01.2017 - 03.2021
Customer Service Representative
Linde Gaz Romania SRL
04.2015 - 07.2016
M.D. - Economics
University of Economics in Wrocław
09.2012 - 06.2014