Fitness and bodybuilding
Jakub Vondra
Product Manager
Praha
Summary
Results-driven Product Manager with experience in online lending, overseeing the customer journey, customer profiles, and all technical aspects in between. I work cross-functionally with every department to ensure our products meet business needs, regulatory requirements, and technical accuracy.
Key strengths:
✔ Customer Journey & UX/UI – Collaborate with UX teams to create seamless and intuitive experiences.
✔ Business & Technical Requirements – Define, gather, and translate requirements into actionable tasks for IT teams.
✔ Compliance & Accuracy – Ensure every variable, display, and process meets legal and business standards.
✔ Bug Fixes & Process Enhancements – Identify and resolve issues to optimize performance.
✔ Vendor Integrations – Manage external partnerships and system functionality.
✔ Stakeholder Communication – Work closely with product owners and cross-functional teams to align priorities.
✔ Copywriting & Content Management – Ensure clear, effective communication across all customer touchpoints.
A hands-on problem solver who thrives in fast-paced environments, ensuring that every product update, fix, and enhancement is executed flawlessly.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Product Manager
Zaplo Finance S.r.o.
10.2018 - Current
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Maintained positive vendor relations to build strong partnerships.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
Customer Care Specialist
Zaplo Finance S.r.o.
06.2016 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
Education
High School Diploma -
SOU U Krbu - Gastronomy And Management
Praha 04.2001 -
Skills
Product lifecycle management
Product development
Project planning
Product vision and strategy
Teamwork and collaboration
Requirements gathering
Critical thinking
End to end feature delivery
KPI tracking
Research and trend analysis
Certification
CSCS - Certified Strength and Conditioning Specialist
Interests
Self education
Guitar
Cars enthusiast
Timeline
Product Manager
Zaplo Finance S.r.o.
10.2018 - Current
Customer Care Specialist
Zaplo Finance S.r.o.
06.2016 - 10.2018
CSCS - Certified Strength and Conditioning Specialist
01-2016
High School Diploma -
SOU U Krbu - Gastronomy And Management
04.2001 -
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