Jakub Hajek
Training Management
Brno
Summary
Proven leader in training and quality assurance at AT&T Call Center, adept at developing customized training solutions and promoting continuous improvement. Skilled in verbal and written communication, with a strong foundation in diversity and inclusion. Successfully onboarded diverse new hires, enhancing organizational effectiveness and cultural sensitivity. Fluent in English, Spanish, and Czech, demonstrating exceptional adaptability and collaboration skills.
Overview
18
18
years of professional experience
Work History
Senior Specialist - Training and Quality
AT&T Call Center
Brno, Mesto Brno
05.2016 - Current
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Evaluated the effectiveness of training programs by training those programs and analyzed the metrics of the trainees in the call-taking part of the training.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of training.
- Onboarded new hires from very diverse backgrounds and facilitated their transition into the company's environment.
- Organized in-company trainings and workshops delivered by SMEs from different teams contributing to smooth transition within the initial 3month training period.
Education Positions
International House, Priory, ILC, Gymnazium J.G.M
08.2009 - 05.2016
- As a Cambridge course graduate of CELTA programe, I prepared and delivered lessons of English and Spanish language to a variety of audiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Regional Assistant
Pressmart Media
01.2007 - 11.2007
- During the internship in Pressmart I contacted prospective customers via cold calling, about an online publishing solutions and built the initial network of contacts in the EMEA region.
- Implemented targeted email campaigns that drove engagement with potential clients.
- Attended trade shows to expand brand awareness and generate new leads for the region.
Education
Teaching English As A Second Language (ESL)
University of Cambridge
Bogotá07.2010
Master of Science - Regional Economics
VSB - Technical University
Ostrava, Czechia 04.2001 -
Skills
Training delivery
New hire on-boarding
Verbal and written communication
Quality Assurance
Diversity and Inclusion
Cultural Sensitivity
Fluent in English, Spanish, Czech
Timeline
Senior Specialist - Training and Quality
AT&T Call Center
05.2016 - Current
Education Positions
International House, Priory, ILC, Gymnazium J.G.M
08.2009 - 05.2016
Regional Assistant
Pressmart Media
01.2007 - 11.2007
Master of Science - Regional Economics
VSB - Technical University
04.2001 -
Teaching English As A Second Language (ESL)
University of Cambridge
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