I am a professional in the field of education with experience in students, parents, educators and other stakeholders’ support. I have led and been part of projects aiming at assuring quality in administrative and operative processes in different high education institutions. In my career I have coordinated programs which required resolving issues, enquiries and complaints telephonically, face-to-face and via email. I have excellent communication skills and advanced knowledge of LMS platforms and MS Office. I have designed different virtual tools to generate operational documentation within the institutions’ quality systems to share, filter, process and store data; making it more accessible for the administrative academic purposes as well as optimizing processing times in operational terms.