IVANA SKODOVA
Prague,CZ
Summary
Hardworking person with strong organizational skills and positive attitude, always open to help, reliable. With the professional communication and teamwork skills, with proven ability to quickly adapt to any situation or environment. Working with people and support their success and development is the most important for me.
Overview
24
24
years of professional experience
Work History
International Service Delivery Manager
Graebel Companies, Inc
03.2021 - Current
- Leading the team of consultants located in the UK, supporting them with the daily operation - Service delivery manager and Supervisor of the team in one
- Working closely with the Global mobility teams in four international companies, providing full relocation support and advice to their employees, participating in regular calls, preparing required reports, managing group relocations for the clients
- Active cooperation with the vendors, account managers, leadership on improving the service quality
- Dealing with the escalations, resolving the problems and building the relationship with the clients
Service Delivery Manager
SIRVA s.r.o
01.2020 - 02.2021
- Handled escalated customer issues effectively, resolved problems swiftly while keeping positive relationships where possible
- Managed team of consultants in Prague, CZ
- Coordinated new hire recruitment, trained the team members
- Supported the account managers and sales department on implementing new clients and during business reviews
Senior Global Assignment Consultant
SIRVA, s r.o
05.2018 - 12.2019
- Supported the high level assignees during their relocation to EMEA region, close cooperation with the Middle East
- Main point of contact for all relocation phases at origin and in the destination
- Participated in regular business reviews with the clients
- Worked closely with the Team Leader on different projects for the client´s mobility teams
- Regular calls to keep client´s mobility up to date about the assignee´s relocations
- Maintained systems data
- Cooperated with all stakeholders, built relationship and trust
Senior International Assignment Consultant
Graebel EMEA Center s.r.o
03.2015 - 03.2018
- Responsible for High level and VIP relocations to EMEA region
- Complex support of the assignment relocations for the employees and families, main point of contact during the whole assignment
- Cooperated with external partners and vendors to deliver comprehensive solutions that meet clients' needs
- Maintained all important data and communication in company system
Senior Global Mobility Specialist
ABB s.r.o
01.2009 - 02.2015
- Responsible for the global mobility area in the Czech Republic and in all CZ cluster countries - Poland, Hungary, Ukraine, Slovakia, Bulgaria
- Collaborated actively with the Country HR managers in each country on preparing assignment contracts and assignment conditions
- Reported to the Regional Global Mobility manager in Germany
- Maintained data in the company systems
- Main point of contact for inbound and outbound Expatriates
- Short Term assignment in ABB AG, Germany, Mannheim (February - May, 2012) - the project to establish the new Region Global Mobility setup
- Short Term assignment in ABB Ltd., Ukraine, Kiev (May 2010 - July 2010) - to support the local HR team with the implementation of the new HR processes, Global Mobility processes, recruiting, medical insurance and travel accidents insurance tender, cooperation with the local universities
Training Specialist/ International Assignments
ABB s.r.o
01.2005 - 01.2009
- Responsible for sales, management trainings and other company soft skills trainings - coordinated selection procedures, organized trainers, arranged space for the trainings
- Managed training plan for the year
- Supported Country HR with the assignment relocations
Executive Assistant, Office Assistant
ABB s.r.o
01.2003 - 01.2005
- Processed travel expenses and reimbursements for the executive team - Country Manager, Country HR, Legal Officer
- Organized and coordinated conferences and regular meetings
- Managed incoming and outgoing correspondence in English, mail, email and faxes
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements
- Handled confidential and sensitive information with discretion and tact.
Au pair plus
Student Agency
01.2001 - 12.2002
Education
Bachelor's Degree - Social work
Charles University
2000
Specialist - Pedagogy, Social work, Psychology
JABOK - Higher Professional School of Social Pedagogy
2000
Skills
- Teamwork and collaboration
- Professional communication
- Attention to detail
- Talent and People management
- Excellent Time Management and Organization
- Client relationship management
- Advanced Microsoft Office Skills
- Team Leadership
- Training and development
- Problem-solving
Languages
English
Full Professional
Czech
Native or Bilingual
Russian
Elementary
Timeline
International Service Delivery Manager
Graebel Companies, Inc
03.2021 - Current
Service Delivery Manager
SIRVA s.r.o
01.2020 - 02.2021
Senior Global Assignment Consultant
SIRVA, s r.o
05.2018 - 12.2019
Senior International Assignment Consultant
Graebel EMEA Center s.r.o
03.2015 - 03.2018
Senior Global Mobility Specialist
ABB s.r.o
01.2009 - 02.2015
Training Specialist/ International Assignments
ABB s.r.o
01.2005 - 01.2009
Executive Assistant, Office Assistant
ABB s.r.o
01.2003 - 01.2005
Au pair plus
Student Agency
01.2001 - 12.2002
Specialist - Pedagogy, Social work, Psychology
JABOK - Higher Professional School of Social Pedagogy
Bachelor's Degree - Social work
Charles University
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