Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ivana Andree Filipova

Ivana Andree Filipova

Linz,Austria

Summary

Versatile an empathetic professional with strong problem-solving abilities, attention to detail, and exceptional communication skills. Adept at delivering outstanding customer service while excelling in both independent and team-oriented environments. Multilingual employee with a proven ability to quickly adapt to different environments and diverse challenges. Committed to leveraging expertise to achieve organisational goals and contribute to long-term success.

Overview

21
21
years of professional experience
8
8
years of post-secondary education

Work history

Intercultural Professional

Integration Centre Prague (ICP)
Prague
01.2022 - 04.2025
  • Provides social counselling services - assistance when looking for housing; assistance when looking for work and filling in forms.
  • Facilitates communication with authorities and institutions.
  • Provides basic advice on applying for citizenship.
  • Provides advice about who to contact when solving different life situations.
  • Recommends how to learn the local language fast and how to understand the local culture.
  • Organizes and facilitates webinars on a variety of topics as part of the social integration process.
  • Successfully delivers on tasks within tight deadlines.
  • Demonstrates respect, empathy, friendliness and willingness to help wherever needed.

Franchise Service Coordinator

SUBWAY Central and Eastern Europe
Prague
08.2009 - 11.2021
  • Serves as the primary liaison between CEE partners and the Company.
  • Provides multilingual support (Bulgarian, Czech, English, Hungarian) to Franchisees, Field Consultants, and Business Development Managers.
  • Translates documents across supported languages.
  • Monitors cost effectiveness.
  • Improves team communication and coordination.
  • Handles customer complaints, manages workloads and deadlines, trains franchise partners, and maintains accurate information in different databases.

Customer Service Representative with Hungarian language

Arvato Services k.s.
Brno
04.2009 - 08.2009
  • Provides outbound and inbound call centre services in Hungarian language within an assigned project (Microsoft licensing).
  • Participated in team meetings sharing best practices for improving service delivery.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.

Help Desk Agent with Hungarian language

IBM Global Services Delivery Centre Czech Republic s.r.o.
Brno
03.2007 - 09.2007
  • Provides 1st level technical support and customer service in Hungarian language.
  • Provides timely and accurate technical assistance.
  • Handles challenging situations calmly under pressure.
  • Provides remote support to clients, troubleshot hardware.
  • Manages high volume of inbound calls for quick resolution of customer issues.

Translator/Interpreter and Event coordinator

Hungarian Cultural Institute
Sofia
09.2004 - 03.2007
  • Provides translation and interpreting services HU<>BG.
  • Plans, coordinates and executes events as part of the team.
  • Provides general administration support and library services.
  • Cooperates with other cultural institutions and Hungarian Embassy in Sofia

Education

Master of Arts - Euroculture (Society, Politics and Culture in a Global Context)

Rijksuniversiteit Groningen University
Groningen
09.2007 - 12.2009

Master of Science - Hungarian Language and Literature

University of Debrecen
Debrecen
09.1998 - 01.2004

Skills


  • Problem-solving
  • Attention to detail
  • Customer service
  • Independent and team work
  • Communication skills
  • Multilingual
  • Strategic planning


Languages

English
Fluent
Czech
Fluent
Bulgarian
Native
Hungarian
Fluent
French
Elementary
Greek
Elementary

Timeline

Intercultural Professional

Integration Centre Prague (ICP)
01.2022 - 04.2025

Franchise Service Coordinator

SUBWAY Central and Eastern Europe
08.2009 - 11.2021

Customer Service Representative with Hungarian language

Arvato Services k.s.
04.2009 - 08.2009

Master of Arts - Euroculture (Society, Politics and Culture in a Global Context)

Rijksuniversiteit Groningen University
09.2007 - 12.2009

Help Desk Agent with Hungarian language

IBM Global Services Delivery Centre Czech Republic s.r.o.
03.2007 - 09.2007

Translator/Interpreter and Event coordinator

Hungarian Cultural Institute
09.2004 - 03.2007

Master of Science - Hungarian Language and Literature

University of Debrecen
09.1998 - 01.2004

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Ivana Andree Filipova