Summary
Overview
Work History
Education
Skills
Languages
Timeline
cycling, hiking
Generic

Ivan Lakatoš

Bratislava,209

Summary

Dynamic Software Tester with a proven track record at TTC Marconi, enhancing software quality through meticulous testing and effective bug reporting. Adept in Agile methodology and team collaboration, I mentored junior testers and established practical test strategies, ensuring successful releases and high customer satisfaction. Proficient in Python scripting and committed to continuous improvement.

Overview

16
16
years of professional experience

Work History

Software Tester

TTC Marconi
08.2019 - Current
  • Improved software quality by executing thorough test cases and identifying critical defects.
  • Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Conducted thorough post-release testing on software updates, ensuring seamless functionality and maintaining a high level of customer satisfaction.
  • Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.

Technical Support Representative

PosAm
09.2018 - 07.2019
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.

Process Instructor

Amazon Fulfillment Slovakia
08.2017 - 09.2018
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent management techniques.
  • Tracked colleague's progress, frequently checking and identifying root causes of problems.
  • Boosted colleague's performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.

Network Engineer

AT&T Global Network Services Slovakia
09.2009 - 06.2017
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Cisco, and packet analysis.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.

Education

M.D. - Telecommunications

Slovak University of Technology
Bratislava
09-2009

Skills

  • Manual testing
  • Software development life cycle
  • User acceptance testing
  • Team collaboration
  • Bug reporting
  • Python scripting
  • Technical troubleshooting
  • Remote support
  • Product troubleshooting
  • Network configuration
  • Network Troubleshooting Abilities

Languages

English
Advanced (C1)
German
Upper intermediate (B2)

Timeline

Software Tester

TTC Marconi
08.2019 - Current

Technical Support Representative

PosAm
09.2018 - 07.2019

Process Instructor

Amazon Fulfillment Slovakia
08.2017 - 09.2018

Network Engineer

AT&T Global Network Services Slovakia
09.2009 - 06.2017

M.D. - Telecommunications

Slovak University of Technology

cycling, hiking

I love cycling—whether through bustling streets or serene landscapes—because it always offers a chance to discover new places on two wheels. When combined with hiking, it clears the mind and brings a deep sense of calm.

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Ivan Lakatoš