Ivan Kuzmanovski

• Created campaigns to grow target market, engagement and brand awareness.
• Managed social media content, boosting profile views through target audience engagement.
• Engaged consistently with LinkedIn community via direct messages to promote loyalty.
• Interacted with clients weekly, updating on projects and new developments.
• Monitored KPIs and provided weekly, monthly and quarterly performance reporting.
• Generated innovative campaign ideas to drive audience interaction and participation.
• Used social media analytics tools to track and optimise campaigns.
• Built strong rapport with internal and external stakeholders to support ongoing growth and success.
• Supported company mission and vision with growth-focused business strategies.
• Oversaw daily operations to foster seamless execution of service delivery initiatives.
• Maintained smooth operations through careful management of office workflow and administrative processes.
• Trained and mentored junior member to cultivate cohesive team.
• Created comprehensive test plans with defined scope and clear objectives.
• Documented processes and procedures to streamline operations and reduce errors.
• Reviewed research proposals and evaluated feasibilty to determine action.

• Created campaigns to grow target market, engagement and brand awareness.
• Managed social media content, boosting profile views through target audience engagement.
• Engaged consistently with LinkedIn community via direct messages to promote loyalty.
• Interacted with clients weekly, updating on projects and new developments.
• Monitored KPIs and provided weekly, monthly and quarterly performance reporting.
• Generated innovative campaign ideas to drive audience interaction and participation.
• Used social media analytics tools to track and optimise campaigns.
• Built strong rapport with internal and external stakeholders to support ongoing growth and success.
• Supported company mission and vision with growth-focused business strategies.
• Oversaw daily operations to foster seamless execution of service delivery initiatives.
• Maintained smooth operations through careful management of office workflow and administrative processes.
• Trained and mentored junior member to cultivate cohesive team.

• Created campaigns to grow target market, engagement and brand awareness.
• Managed social media content, boosting profile views through target audience engagement.
• Engaged consistently with LinkedIn community via direct messages to promote loyalty.
• Interacted with clients weekly, updating on projects and new developments.
• Monitored KPIs and provided weekly, monthly and quarterly performance reporting.
• Generated innovative campaign ideas to drive audience interaction and participation.
• Used social media analytics tools to track and optimise campaigns.

• Planned and executed initiatives to reach target audience through most effective channels.
• Created marketing materials for online and offline marketing platforms
• Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
• Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
• Used lead generation techniques to identify best client prospects.
• Optimized paid social Facebook and Instagram campaigns by performing A/B experiments.
• Worked on the development and implementation of a new online marketing strategy to increase sales and brand awareness - increased sales by 35% within one year.
• Developed unique website content to improve presence and brand awareness.

• Demonstrated success creating and driving actionable plans to drive consumer value.
• Evolved brand identity to stay current and relevant to expanding customer base.
• Orchestrated campaign execution to secure increased share of voice in customer discussions.
• Managed multiple projects and direct reports while maintaining strategic approach.
• Defined and communicated marketing tactics to help teams meet KPI targets.
• Performed brand analysis through user research to gain customer insights.
• Reviewed guidelines and drafts for public-facing content to ensure brand consistency.
• Maintained regular contact with vendors and distributors
• Attended sales conventions and in-house presentations across EU

Sales Manager

• Retained existing customers and substantially grew customer base, product line and sales volume.
• Generated company growth through market expansion and sales.
• Achieved exceptional client satisfaction feedback and ratings.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Analysed sales to identify top-performing products.

Virtual Assistant

• Maintained internal systems through CRM and website maintenance.
• Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes.
• Received, sorted and distributed incoming mail.
• Acted as main contact for staff and clients.

Customer Support Specialist

• Offered detailed advice on product and service benefits.
• Established positive relationships with clients by going extra mile to build rapport.
• Recorded customer communications to maintain proper documentation.
• Offered prompt solutions to maintain customer satisfaction.
• Registered and updated accurate customer information on database.
• Transferred customer calls to respective department or personnel to address specific issues.