Iva Štěpánková
Business Support Specialist with experience in interaction with international businesses and stakeholders mostly in German-speaking countries |SAP User|
Prague
Summary
Experienced in finance, telecommunications, and logistics – all within multicultural environments
Most recent background in vendor and customer master data management
Hands-on experience with tax ID investigations, failed IDocs, parked invoices
User of SAP: AP processing, billing
Knowledge of shipping, logistics, and media monitoring
Academic background in media studies and humanities
Languages: Czech (native), English (fluent), German (fluent)
Overview
13
13
years of professional experience
Work History
PTP Resolution Center Associate Specialist
MSD Czech Republic
02.2018 - 08.2025
- Processed AP documents to meet payment deadlines
- Provided support via Remedy ticketing system to internal stakeholders
- Managed queries via phone and email from suppliers and business partners
- Supported local markets, primarily in the DACH region
- 7 years 7 months
Vendor Master Data Excellence
MSD Czech Republic
11.2022 - 06.2024
- Analyzed data using Celonis and SAP to drive data quality improvements
- Validated vendor and customer accounts to ensure accuracy and compliance
- Identified and cleaned up inactive master data
- Investigated Tax IDs, failed IDocs, and parked invoices
- Standardized data fields in alignment with internal policies and procedures
- 1 year 8 months
Customer Support Agent (EN & DE)
Interoute
11.2016 - 01.2018
- Provided first-line service desk support to international customers
- Troubleshot technical issues and coordinated with internal technical teams
- Liaised with local service providers and maintained ticket updates
- 1 year 3 months
International Support Specialist
SIRVA Worldwide Relocation & Moving
11.2015 - 11.2016
- Coordinated international shipment logistics with IMCs, vendors, and port brokers
- Registered and tracked shipments, managed documentation for customs
- Updated internal systems and supported container movement processes
- 1 year 1 month
Customer Relations Specialist
AT&T
12.2012 - 04.2015
- Part of the Precision Billing Proactive Team (Finance / Service Delivery)
- Investigated and prevented billing discrepancies to reduce disputes
- Produced reports in Excel and supported US sales teams
- 2 years 5 months
Education
Mgr. - Media Studies
Faculty of Social Sciences
Prague06-2012
Bachelor of Arts - Humanities, Society And Culture
Anglo-American University
Prague02-2010
Skills
Fluent in English, German, and Czech
Experienced in using various SAP modules (Comet, Atlas, partially HANA, user level experience with SAP Success Factors)
Skilled in utilizing Excel for data analysis
User of Remedy ticketing system for issue tracking
Accounts Payable
Data quality management
Customer Support
Communication
Teamwork
Internships
Editor`s Office RFE/RL - gathering data for programming profile analyses, support by organization of an annual "Story of the Year" competition, 2010 (6-months Internship)
Media Department of People In Need - overall support of the department, media monitoring, media excerpts, 2011 (6-months Internship)
Timeline
Vendor Master Data Excellence
MSD Czech Republic
11.2022 - 06.2024
PTP Resolution Center Associate Specialist
MSD Czech Republic
02.2018 - 08.2025
Customer Support Agent (EN & DE)
Interoute
11.2016 - 01.2018
International Support Specialist
SIRVA Worldwide Relocation & Moving
11.2015 - 11.2016
Customer Relations Specialist
AT&T
12.2012 - 04.2015
Mgr. - Media Studies
Faculty of Social Sciences
Bachelor of Arts - Humanities, Society And Culture
Anglo-American University