Summary
Overview
Work History
Education
Skills
Internships
Timeline
Intern
Iva Štěpánková

Iva Štěpánková

Assoc. Specialist in AP & Vendor Master Data | SAP User | Multilingual DACH Region Support
Prague

Summary

Experienced in finance, telecommunications, and logistics – all within multicultural environments

Most recent background in vendor and customer master data management

Hands-on experience with tax ID investigations, failed IDocs, parked invoices

User of SAP: AP processing, billing

Knowledge of shipping, logistics, and media monitoring

Academic background in media studies and humanities

Languages: Czech (native), English (fluent), German (fluent)

Overview

21
21
years of professional experience

Work History

PTP Resolution Center Associate Specialist

MSD Czech Republic
02.2018 - 08.2025
  • Processed AP documents to meet payment deadlines
  • Provided support via Remedy ticketing system to internal stakeholders
  • Managed queries via phone and email from suppliers and business partners
  • Supported local markets, primarily in the DACH region
  • 7 years 7 months

Vendor Master Data Excellence

MSD Czech Republic
11.2022 - 06.2024
  • Analyzed data using Celonis and SAP to drive data quality improvements
  • Validated vendor and customer accounts to ensure accuracy and compliance
  • Identified and cleaned up inactive master data
  • Investigated Tax IDs, failed IDocs, and parked invoices
  • Standardized data fields in alignment with internal policies and procedures
  • 1 year 8 months

Customer Support Agent (EN & DE)

Interoute
11.2016 - 01.2018
  • Provided first-line service desk support to international customers
  • Troubleshot technical issues and coordinated with internal technical teams
  • Liaised with local service providers and maintained ticket updates
  • 1 year 3 months

International Support Specialist

SIRVA Worldwide Relocation & Moving
11.2015 - 11.2016
  • Coordinated international shipment logistics with IMCs, vendors, and port brokers
  • Registered and tracked shipments, managed documentation for customs
  • Updated internal systems and supported container movement processes
  • 1 year 1 month

Customer Relations Specialist

AT&T
12.2012 - 04.2015
  • Part of the Precision Billing Proactive Team (Finance / Service Delivery)
  • Investigated and prevented billing discrepancies to reduce disputes
  • Produced reports in Excel and supported US sales teams
  • 2 years 5 months

Assistant

Dexion s.r.o.
07.2004 - 12.2010
  • Provided administrative and accounting support across departments
  • Managed internal and external communication in Czech, English, and German
  • Localised and proofread promotional and marketing materials
  • 6 years 6 months

Education

Mgr. - Media Studies

Faculty of Social Sciences
Prague
06-2012

Bachelor of Arts - Humanities, Society And Culture

Anglo-American University
Prague
02-2010

Skills

Fluent in English, German, and Czech

Internships

Editor`s Office RFE/RL - gathering data for programming profile analyses, support by organization of an  annual  "Story of the Year" competition, 2010 (6-months Internship)

Media Department of People In Need - overall support of the department, media monitoring, media excerpts, 2011 (6-months Internship)

Timeline

Vendor Master Data Excellence

MSD Czech Republic
11.2022 - 06.2024

PTP Resolution Center Associate Specialist

MSD Czech Republic
02.2018 - 08.2025

Customer Support Agent (EN & DE)

Interoute
11.2016 - 01.2018

International Support Specialist

SIRVA Worldwide Relocation & Moving
11.2015 - 11.2016

Customer Relations Specialist

AT&T
12.2012 - 04.2015

Assistant

Dexion s.r.o.
07.2004 - 12.2010

Mgr. - Media Studies

Faculty of Social Sciences

Bachelor of Arts - Humanities, Society And Culture

Anglo-American University

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Iva ŠtěpánkováAssoc. Specialist in AP & Vendor Master Data | SAP User | Multilingual DACH Region Support