Iusif Mamedov

Managed guest check-ins and check-outs efficiently for a high-capacity hotel with 650 rooms, handling a large flow of both individual travelers and groups.

Worked across day and night shifts, ensuring uninterrupted front desk operations and consistent guest service standards.

Handled guest communication via e-mail and phone, confirming reservations, responding to inquiries, and providing timely assistance.

Operated the Optima hotel management system with proficiency, managing reservations, billing, and guest information.

During night shifts, processed and reviewed extensive documentation, ensuring accuracy of daily reports and operational records.

Delivered professional service to both local and international guests, contributing to the hotel’s reputation as one of Prague’s leading hospitality destinations.

Maintained strong multitasking and organizational skills while operating under high guest volume and fast-paced conditions.

• Handled guest check-ins and check-outs with efficiency and professionalism, ensuring a smooth arrival and departure experience.
• Operated the Optima hotel management system with advanced proficiency, managing reservations, billing, and guest requests.
• Assisted a diverse range of guests, including Israeli clients and international travelers, delivering personalized service in a luxury hospitality environment.
• Responded to guest inquiries, resolved issues promptly, and provided recommendations to enhance the guest experience.
• Collaborated with concierge, housekeeping, and F&B departments to coordinate seamless service across the hotel.
• Maintained Hilton-level service standards of hospitality, contributing to The Setai’s reputation as one of Tel Aviv’s leading luxury destinations.

• Delivered premium bar service at the hotel’s Lobby Bar, preparing and serving a wide selection of signature cocktails, classic drinks, and fine wines with impeccable presentation.
• Expertly crafted espresso-based drinks and specialty coffees, ensuring consistency and quality in line with Hilton’s luxury hospitality standards.
• Assisted with breakfast service, providing fresh beverages and creating a welcoming start of the day for both business and leisure guests.
• Maintained exceptional cleanliness, organization, and adherence to Hilton’s global F&B health and safety protocols.
• Engaged with international guests in a professional and friendly manner, offering personalized recommendations and enhancing the overall guest experience.
• Supported smooth service during high-traffic hours and special events, contributing to the reputation of Hilton Tel Aviv as a leading luxury destination.

• Prepared and served a wide range of high-quality alcoholic and non-alcoholic beverages, ensuring excellent taste, presentation, and guest satisfaction.
• Professionally crafted espresso-based drinks and specialty coffees, maintaining consistency, speed, and premium standards of service.
• Delivered personalized guest experiences by recommending drinks, accommodating preferences, and creating a welcoming atmosphere.
• Maintained cleanliness, organization, and compliance with health and safety regulations across the bar and coffee station.
• Collaborated with colleagues in the F&B team to provide seamless service during peak hours and special hotel events.
• Contributed to the hotel’s reputation for luxury hospitality by consistently exceeding guest expectations.

• Generated new business opportunities and successfully closed B2B and B2C sales deals, driving revenue growth and expanding the company’s client portfolio.
• Built strong relationships with international clients, delivering tailored e-commerce and digital solutions to meet their specific business needs.
• Negotiated contracts and pricing terms, ensuring profitability while maintaining long-term partnerships.
• Actively managed the full sales cycle — from lead generation and presentations to deal closure and post-sales support.
• Collaborated with the marketing and product teams to optimize sales strategies and align offers with market demand.
• Consistently exceeded monthly and quarterly sales targets, contributing to the company’s expansion in global markets.