Microsoft office tools
Israel Oyetunde
Customer Service Representative
Summary
Knowledgeable and dedicated customer service professional with extensive experience in logistics and property industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Logistics Customer Service Representative
Folsam Green
Lagos
09.2020 - 10.2022
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Improved overall efficiency 100% by anticipating needs and providing outstanding support.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Johnmax Property and service limited
Lagos
09.2017 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
Education
Master of Science - Agri-Food Systems And Rural Developments
Czech University of Life Sciences
Prague, Czech 09.2022 - Current
Bachelor of Science - Water Resources Management
Federal University of Agriculture,
Ogun, Nigeria 09.2011 - 02.2017
Skills
Order fulfillment
Strategic sales knowledge
Retail store support
Professional telephone demeanor
Report preparation
Retail materials management
Stock management
Receiving support
Recordkeeping strengths
Data Keeping
Excellent customer relationship
Ability to multitask and work under pressure
Excellent team work ability
Accomplishments
- Supervised team of 15 (fifteen) staff members.
- Collaborated with team of 6 in the development of land survey and foresee.
- Documented and resolved payment issues which led to full trust of the customer and referrals.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
SAP
Interests
Reading
Travel
Playing Music
Learning new things
Meeting new people
Solving problems
Dog
Games
Timeline
Master of Science - Agri-Food Systems And Rural Developments
Czech University of Life Sciences
09.2022 - Current
Logistics Customer Service Representative
Folsam Green
09.2020 - 10.2022
Customer Service Representative
Johnmax Property and service limited
09.2017 - 08.2020
Bachelor of Science - Water Resources Management
Federal University of Agriculture,
09.2011 - 02.2017