Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
CustomerServiceRepresentative

Israel Oyetunde

Customer Service Representative

Summary

Knowledgeable and dedicated customer service professional with extensive experience in logistics and property industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Logistics Customer Service Representative

Folsam Green
Lagos
2020.09 - 2022.10
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted available products and services to customers during service, account management and order calls.
  • Improved overall efficiency 100% by anticipating needs and providing outstanding support.
  • Developed and updated databases to handle customer data.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative

Johnmax Property and service limited
Lagos
2017.09 - 2020.08
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.

Education

Master of Science - Agri-Food Systems And Rural Developments

Czech University of Life Sciences
Prague, Czech
2022.09 - Current

Bachelor of Science - Water Resources Management

Federal University of Agriculture,
Ogun, Nigeria
2011.09 - 2017.02

Skills

Order fulfillment

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Accomplishments

  • Supervised team of 15 (fifteen) staff members.
  • Collaborated with team of 6 in the development of land survey and foresee.
  • Documented and resolved payment issues which led to full trust of the customer and referrals.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft office tools

SAP

Interests

Reading

Travel

Playing Music

Learning new things

Meeting new people

Solving problems

Dog

Games

Timeline

Master of Science - Agri-Food Systems And Rural Developments

Czech University of Life Sciences
2022.09 - Current

Logistics Customer Service Representative

Folsam Green
2020.09 - 2022.10

Customer Service Representative

Johnmax Property and service limited
2017.09 - 2020.08

Bachelor of Science - Water Resources Management

Federal University of Agriculture,
2011.09 - 2017.02
Israel OyetundeCustomer Service Representative