Isaac Adu Gyamfi
Brno
Summary
Dynamic manager with extensive knowledge in finance, experience hospitality, health management, and IT, known for leading cross-functional teams successfully. Expertise in strategic planning and operational improvement, fostering collaboration to achieve organizational goals. Skilled in resolving complex technical issues, and implementing innovative solutions to drive efficiency and productivity.
Overview
10
10
years of professional experience
Work History
Supervisor
Rohlik (Velka Pecka s.r.o)
Brno
04.2024 - 11.2025
- Managed inventory accuracy by overseeing cycle counts, and resolving discrepancies.
- Led warehouse operations by supervising staff, ensuring safety, and evaluating performance.
- Investigated and resolved discrepancies in stock levels, locations, or records.
- Directly supervised warehouse staff (pickers, packers, receivers, forklift drivers). Including scheduling, assigning daily tasks, conducting training on procedures and safety, and evaluating performance.
- Proactively maintained a safe working environment, enforcing safe operating procedures (for equipment like forklifts), ensuring proper use of Personal Protective Equipment (PPE), conducting safety briefings, and enforcing compliance.
- Monitored and analyzed key performance indicators (KPIs), like order pick rates, packing accuracy, and receiving turnaround time.
- Oversaw the entire order fulfillment process to guarantee that the right product, in the right quantity, is sent to the right customer, at the right time. Includes final checks on packing and shipping documentation.
Patient Care Representative
The Smile Restore Dental Clinic
Accra
02.2023 - 10.2023
- Assisted patients with insurance inquiries and verification processes.
- Enhanced patient care by efficiently coordinating clinic operations and managing records.
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained accurate patient records using electronic health record systems.
- Handled incoming calls, addressing patient concerns with empathy and professionalism.
- Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
Manager
Renajoe Exclusive Center
Kumasi
08.2021 - 10.2022
- Directed hotel management by implementing quality control and optimizing workforce efficiency.
- Oversaw inventory management to maintain adequate stock levels and organization.
- Implemented quality control measures to uphold service standards consistently.
- Train new employees on hotel policies, customer service standards, and operational procedures.
- Ensured high levels of guest satisfaction by addressing complaints and feedback promptly.
- Reviewed daily financial reports, including occupancy rates, and revenue.
- Ensured compliance with health and safety regulations.
Senior Associate, Complex Tech Support
AT&T Global Network Services
Brno
08.2018 - 05.2021
- Provided tier-2 and tier-3 technical support for over 5 million plus TV customers, and over 12 million Internet customers across the United States of America via live chat, email, and phone.
- Maintained an average customer satisfaction (CSAT) score of 96% over 6 months, consistently exceeding the team target of 90%.
- Resolved an average of 20+ support tickets daily, while maintaining a resolution time 10% below the team average.
- Proficient user knowledge and experience with Salesforce software, such as CRM and Tableau.
- Personally handled and de-escalated over 15 high-priority complaints, successfully retaining 95% of those at-risk customers.
- Received 95+ positive customer feedback tags specifically for 'clear communication' and 'empathetic service' in a six-month period.
- Identified and documented a recurring technical bug, which led to a product fix that reduced error tickets by 30%.
Insurance Clerk
GCB Bank
Accra
09.2015 - 12.2016
- Assisted in the preparation and issuance of insurance policies, endorsements, and renewals.
- Maintained and updated policy records in the insurance management system, ensuring that all details, such as coverage limits, premiums, and terms, are current and accurate.
- Responded to client inquiries regarding policy details, claims status, and coverage options through various communication channels, including phone, email, and in-person interactions.
- Precisely calculated refunds, premiums, and adjustments.
- Aided in the collection and verification of documentation needed for insurance claims, such as incident reports, photographs, and witness statements.
- Accurately entered and maintained client and policy information in the insurance database, ensuring data integrity and confidentiality.
- Assisted in ensuring that all insurance transactions comply with relevant laws, regulations, and company policies.
Education
Bachelor of Science - Economics, Business Administration
Catholic University College
Sunyani-Fiapre05-2015
High School Diploma - Accra, Ghana
Labone Senior High School
Accra, Ghana06.2009
Skills
Technical Skills
- MS Office Suite, inventory control, CRM, data visualization (Tableau), network configuration, SQL, PostgreSQL, JavaScript, HTML, CSS, Python, Jira Software
Soft Skills
- Multitasking, training and development, documentation and reporting, coaching and mentoring, customer service, and verbal and written communication
Languages
- Twi
- English
- German
- Czech
Hobbies and Interests
- Politics
- IT
- Reading
- Sports (football and tennis)
References
References available upon request.
Timeline
Supervisor
Rohlik (Velka Pecka s.r.o)
04.2024 - 11.2025
Patient Care Representative
The Smile Restore Dental Clinic
02.2023 - 10.2023
Manager
Renajoe Exclusive Center
08.2021 - 10.2022
Senior Associate, Complex Tech Support
AT&T Global Network Services
08.2018 - 05.2021
Insurance Clerk
GCB Bank
09.2015 - 12.2016
Bachelor of Science - Economics, Business Administration
Catholic University College
High School Diploma - Accra, Ghana
Labone Senior High School