Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Iryna Polyeva

Account Manager
Beroun,Czech Republic

Summary

Motivated individual with experience in customer service and account management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience
12
12
years of post-secondary education

Work History

Customer Operations Account Manager

Western Digital
05.2021 - Current

Responsibilities:

  • Handling portfolio of key accounts
  • Rapport building and maintaining relationships with customers
  • Backlog maintenance
  • Supply chasing and order confirmation
  • Close cooperation with sales team, planners, factories, logistics, AR and other teams

Dedicated Customer Professional

ExxonMobil
11.2019 - 04.2021

Responsibilities:

  • Handling portfolio of about 50-60 customers
  • Maintaining relationship with customers
  • Demand planning and supply distribution
  • Communication with sales, logistics and other teams

Aviation Lubes Contracting Specialist

ExxonMobil
05.2019 - 10.2019

Responsibilities:

  • Contract review, storage and update
  • Close cooperation with legal, sales and other teams
  • Managing contract change and prolongation
  • New team training
  • Organization of move of contract's storage to other location
  • Creating online database of contracts

Logistics Germany, Order Taking Officer

ABInBev
06.2017 - 09.2017

Responsibilities:

  • Order placement, review for accuracy and tracking
  • Customer service
  • Inventory check
  • Record maintaining

Assistant administrator

LAD Light Audio Design UG (haftungbeschrankt)
06.2015 - 08.2015

Responsibilities:

  • Cold calling
  • Data collection and analysis

Tour Operator Representative

ODEON TOURS
01.2014 - 09.2014

Responsibilities:

  • Collecting tourists at airport and bringing them to hotels
  • Route planning
  • Pre sales activities (introducing additional cervices and interest tourists in purchasing them)

Education

Bachelor of Economics And Finance - Economics And Finance

Charles University
Prague, Czech Republic
10.2016 - Current

Bachelor in Hospitality Management - Hospitality Management

Information Systems Management Institute (ISMA)
Riga, Latvia
09.2012 - 06.2016

Skills

High level communication skills gained by experience of working in multinational teams and dealing with different levels of organizations

Proficient customer orientation skills

Ability to think critically and solve both long-term and urgent problems

Basic professional managerial skills were gained while studying hospitality management in ISMA

Good organizational skills were received while working as a tour operator representative

Detail orientation

Languages

Ukrainian
Native language
English
Advanced
C1
German
Intermediate
B1
Czech
Upper intermediate
B2
Russian
Proficient
C2

Software

Microsoft Office

SAP

OpsVeda

Zendesk

STAMP

Timeline

Customer Operations Account Manager

Western Digital
05.2021 - Current

Dedicated Customer Professional

ExxonMobil
11.2019 - 04.2021

Aviation Lubes Contracting Specialist

ExxonMobil
05.2019 - 10.2019

Logistics Germany, Order Taking Officer

ABInBev
06.2017 - 09.2017

Bachelor of Economics And Finance - Economics And Finance

Charles University
10.2016 - Current

Assistant administrator

LAD Light Audio Design UG (haftungbeschrankt)
06.2015 - 08.2015

Tour Operator Representative

ODEON TOURS
01.2014 - 09.2014

Bachelor in Hospitality Management - Hospitality Management

Information Systems Management Institute (ISMA)
09.2012 - 06.2016
Iryna PolyevaAccount Manager