Macintosh, Windows, Microsoft Office, Filemaker
Irma Knesplova
Executive Assistant
Prague
Summary
Dedicated Executive Assistant with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Executive Assistant
IMS Prague
05.2009 - Current
- Managing executive calendars, scheduling meetings and appointments, translation and reimbursements expenses of CEO.
- Managing office inventory, tracking supplies and placing orders to ensure smooth daily operations, troubleshooting issues when necessary including IT and technical support. Onboarding agenda and monthly attendance & payroll processing.
- General accounting issues + preparation documents for external accounting company. Registration and payments of suppliers invoices, issuing commission invoices, checking deposits and invoices payments from clients, final billing control, VAT on deposit agenda & reporting to CEO. Cash register, credit card transactions and secure payment links. Communication with bank.
- Preparation work for operation of events - gifts, tickets, restaurant bookings, menu printing, last moment client's requests solving on sites. Updates and maintenance of internal database.
Advance Coordinator
BlueLink International CZ
04.2006 - 08.2018
- Part-time job in Italian team for Air France, KLM and Delta customers
- Front office agenda - managed over 100 customer calls per day in case of delayed, damaged or loss luggage, provided information about status of their luggage
- Back office agenda - handled over 20 clients claims for their delayed, damaged or loss luggage. Responsible to smooth compensation process, requested and checked all documents, preparation of final reimbursements
- Training and subsequent supervising of new employees. Prepared presentation for customer care workshop meetings in Paris, May 2012 to improve onboard process of new employees
Office Manager
Truhlářská 5 Spol
08.2006 - 04.2009
- Real properties administration - lease contracts, communication with tenants and real estate agencies, followed by presentation of flats and commercial areas.
- Leading of all administration cash register, invoicing and communication with tenants and banks.
- Preparation of accounting documents for external accounting company including salaries and onboarding documents.
- Reporting, translations and interpretations (Italian, English) to Managing Director and CEO.
Commercial Director's Assistant
Cosmo Trading
06.2002 - 07.2006
- Stockholding, organization of domestic and international household goods purchase and transports with international suppliers
- Leading of all administration, translations and interpretations (Italian, English) for Commercial Director and CEO
- Participation and translation to Commercial Director and CEO at trade fairs of household goods in Italy and Turkey. Negotiated prices and delivery terms with suppliers and manufacturers
- Prepared and supported accounting and payroll department. Responsible for cash register, suppliers invoicing and control of customers invoice payments
Education
High School Diploma -
Instituto Dante Alighieri
Prague 09.1994 - 05.1999
Skills
Software
Timeline
Executive Assistant
IMS Prague
05.2009 - Current
Office Manager
Truhlářská 5 Spol
08.2006 - 04.2009
Advance Coordinator
BlueLink International CZ
04.2006 - 08.2018
Commercial Director's Assistant
Cosmo Trading
06.2002 - 07.2006
High School Diploma -
Instituto Dante Alighieri
09.1994 - 05.1999
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