Iheb Joudi

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

Developed and executed strategic account plans to optimize partner performance on Expedia’s platform.

Analyzed market trends, competitive landscape, and partner data to provide actionable insights and recommendations.

Collaborated with partners to improve their property listings, pricing strategies, and promotional activities, increasing visibility and bookings.

Conducted regular performance reviews with partners, identifying opportunities for improvement and implementing effective solutions.

Coordinated with cross-functional teams, including marketing, product development, and customer service, to support partner needs and drive business objectives.

Monitored and reported on key performance indicators (KPIs), contributing to the continuous improvement of account management processes and strategies.

-Drive competitiveness, attractiveness, and relevance of Expedia Group's hotel and property products in the UK and Dubai market.
-Analyze market-specific data and collaborate closely with hotel partners to optimize content, rates, and availability for increased customer conversion.
-Secure additional lodging options during high demand and compression periods to meet customer needs.
-Support the brands' merchandising and marketing efforts by securing promotional offers from hotel partners.
-Educate hotel partners on the self-service features available on Expedia Partner Central.
-Facilitate smooth onboarding of new hotel partners to support Expedia's business development goals.
-Successfully re-establish relationships with dormant hotel partners, expanding the partner network.
-Contribute to demand generation initiatives and conduct research to identify properties not currently listed on the Expedia marketplace.

- Developed expertise in using financial software and tools to manage and report financial data accurately.

- Collaborated with finance teams to identify process improvements and implement best practices for financial management.

- Participated in training sessions and workshops to enhance skills in financial modelling, risk management, and strategic planning.

-Enable Products for existing partners, including but not limited to, creating, and modifying
room types, rate plans, property settings and property content

- Communicate updates with partners and internal stakeholders across various teams
Make decisions and apply content appropriately following defined processes and
classifications

- Train hotel partners on tools and processes that will optimize their products on our sites

- Help create new hotel content and perform ongoing maintenance of hotel content by

Skills: Collaborative Problem Solving · Microsoft Office · Creative Problem Solving · Analytical Skills · Sales Processes · Customer Service · Teamwork · Foreign Languages · Soft Skills

I have developed my own project to direct communication with the Egencia operation team and to improve processes related to reservations coming from Egencia: this led to changes in our software (Expedia Partner Central), submitting a new process, correcting an obsolete one, and train other agents.

I had a development plan to enter the leadership, and I was also focusing on tasks that at that time were not assigned to agents but only to the leadership:

- buddy for new hires: helping with the nesting, listening to calls and providing feedback, helping with processes, providing them materials
- I was shadowing the leadership to learn tools used by them
- meetings with my manager to discuss ways to improve processes and have better team metrics
- providing product feedback
- assigned as team lead for a couple of days when supervisors and team lead were all out of the office for training
- prepared presentations for the meetings
- major point of contact among the agents in case of questions related to cases and processes
- escalating cases of our agents to other external teams
- helping the leadership with other several tasksI have developed my own project to direct communication with the Egencia operation team and to improve processes related to reservations coming from Egencia: this led to changes in our software (Expedia Partner Central), submitting a new process, correcting an obsolete one, and train other agents. I had a development plan to enter the leadership, and I was also focusing on tasks that at that time were not assigned to agents but only to the leadership: - buddy for new hires: helping with the nesting, listening to calls and providing feedback, helping with processes, providing them materials - I was shadowing the leadership to learn tools used by them - meetings with my manager to discuss ways to improve processes and have better team metrics - providing product feedback - assigned as team lead for a couple of days when supervisors and team lead were all out of the office for training - prepared presentations for the meetings - major point of contact among the agents in case of questions related to cases and processes - escalating cases of our agents to other external teams - helping the leadership with other several tasks.

Skills: Collaborative Problem Solving · Microsoft Office · Creative Problem Solving · Analytical Skills · Customer Service · Teamwork · Foreign Languages · Soft Skills

Managed relationships with partners, providing support and guidance to maximize their visibility and bookings on Expedia’s platform.

Assisted partners in optimizing their property listings, ensuring accurate and appealing content to attract potential guests.

Analyzed market trends and competitor strategies to provide data-driven recommendations for pricing and inventory management.

Collaborated with cross-functional teams to address partner inquiries and resolve issues, ensuring high levels of partner satisfaction.

Support for hotel partners through Salesforce tickets and phone calls: provide training on how to use the software and solve problems related to basic financial cases, technical supportManaged relationships with partners, providing support and guidance to maximize their visibility and bookings on Expedia’s platform. Assisted partners in optimizing their property listings, ensuring accurate and appealing content to attract potential guests. Analyzed market trends and competitor strategies to provide data-driven recommendations for pricing and inventory management. Collaborated with cross-functional teams to address partner inquiries and resolve issues, ensuring high levels of partner satisfaction. Support for hotel partners through Salesforce tickets and phone calls: provide training on how to use the software and solve problems related to basic financial cases, technical support.

Skills: Collaborative Problem Solving · Microsoft Office · Creative Problem Solving · Analytical Skills · Customer Service · Teamwork · Foreign Languages · Soft Skills

• Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
• Mentored junior team members, providing guidance on best practices in sales and marketing techniques.
• Communicated relevant information to internal and external stakeholders.

• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.