Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic
Iftikhar Ahmed

Iftikhar Ahmed

Makkah,525

Summary

I aim to enhance my skills in hospitality management and advance to positions of greater responsibility in a customer service-focused industry. My goal is to provide exceptional service and performance to my employer.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cluster Executive Housekeeper

Al-Majd Al-Arabiah Misfalah-Hotel Makkah
12.2024 - Current
  • Company Overview: Manages the Housekeeping operations. Committed to providing the highest levels of comfort service and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.
  • Lead and manage the housekeeping team, including room attendants, laundry personnel, and supervisors.
  • Develop and oversee cleaning schedules to ensure efficient coverage and timely room turnovers.
  • Establish and uphold high cleanliness standards for guest rooms, public areas, and back-of-house spaces.
  • Conduct regular inspections to ensure compliance with cleanliness and maintenance standards.
  • Oversee the procurement and management of linens, cleaning supplies, and amenities.
  • Implement effective stock control measures to minimize waste and control costs.
  • Provide ongoing training for housekeeping staff on cleaning techniques, safety protocols, and customer service.
  • Develop and manage the housekeeping department's budget, considering labor, supplies, and equipment, implement measures to optimize departmental spending.
  • Work closely with the front office to ensure seamless coordination between housekeeping and guest services.
  • Address guest complaints related to cleanliness promptly and effectively.
  • Utilize housekeeping management software for efficient task assignment and tracking.
  • Ensure compliance with health and safety regulations in housekeeping operations.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.

Executive Housekeeper

Elaf Joudyan Hotel Olaya Riyadh, an Elaf Hotels
10.2023 - 11.2024
  • Company Overview: Manages the Housekeeping operations. Committed to providing the highest levels of comfort service and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.
  • Monitor, review, maintain, and remodel the working standards of housekeeping staff, and implement and change procedures where required.
  • Host regular meetings and performance reviews with the housekeeping staff to address any issues.
  • Ensure the property and grounds are inspected at regular intervals to uphold the highest level of quality.
  • Collaborate with the HR department in order to hire new staff for the housekeeping department including conducting interviews and training new hires in line with company objectives.
  • Develop and implement efficient and effective work schedules for the team along with actively defining their roles and responsibilities and ensuring a thorough understanding of what is required.
  • Monitor the usage of cleaning material within the team and ensure proper methods and usage are being adopted, a provide feedback and training for team members on the use of specific products and equipment.
  • Ensure all cleaning supplies and hazardous equipment are stored away properly when not in use.
  • Regularly take part in management meetings and contribute data and reports on financials and productivity as required.
  • Be the first point of call for clients and help to resolve any customer complaints in a professional manner.

Executive Housekeeper

Crowne Plaza Riyadh Al Waha, an IHG Hotel
01.2021 - 09.2023
  • Company Overview: Manages the Housekeeping operations. Committed to providing the highest levels of comfort service and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.
  • Establish and/or implement operating procedures and standards
  • Plan and coordinate the activities of housekeeping supervisors and their crew
  • Coordinate inspection or inspect assigned areas to ensure standards are met
  • Apply human resource management skills, such as hiring, training, scheduling and evaluating performance
  • Complete financial management tasks, such as setting and adhering to a budget
  • Handle administrative tasks
  • The operational and timely delivery of a full range of directly provided contracts and locally provided housekeeping and Guest Services
  • To maintain the cleanliness of the property according to our internal rules and regulations and according to MH&R standards.
  • To co-operate with other members of staff generally and to maintain a smooth running and effective service.
  • To maintain harmonious employee relations through effective communication with colleagues and to positively contribute to developing the service.
  • To take a positive and proactive approach to maintaining good customer relations and to always promote a friendly, welcoming, and professional atmosphere.
  • To ensure the stock levels of materials and equipment required to undertake duties are adequate, and to inform the Executive Housekeeper where this is not the case.

Assistant Director of Housekeeping

Al Marwa Rayhaan by Rotana Makkah
04.2015 - 12.2020
  • Company Overview: Manages the Housekeeping operations. Committed to providing the highest levels of comfort service and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.
  • Apply systems thinking to resolve problems and make decisions.
  • Assess and review hospitality data.
  • Come up with innovations for customer experience.
  • Conduct presentations to senior management.
  • Contribute to the design and development of a productivity framework.
  • Develop self to maintain professional competence at senior management level.
  • Directly manage crises.
  • Drive service quality and customer satisfaction.
  • Lead managers to develop organizational and governance strategies.
  • Assist in managing daily housekeeping operations, ensuring all areas meet the hotel's cleanliness standards.
  • Assist in conducting performance evaluations and provide constructive feedback to team members.
  • Oversee inventory levels of cleaning supplies, linens, and guest amenities, ensuring adequate stock.

Assistant Housekeeper

Centro Hotel Barsha Dubai Hotel
03.2013 - 03.2015
  • Company Overview: Manages the Housekeeping operations. Committed to providing the highest levels of comfort service and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.
  • Coordinating cleaning personnel (25-30 staff) and inspect hotel.
  • Guest rooms, bathrooms, corridors, and lobbies.
  • Assign work to Housekeeping and training personnel.
  • Brief staff daily on relevant information and VIP status and be available greet VIP’s individual on PM shift.
  • Check daily schedules and rosters and maintain correct staffing levels in accordance to occupancy.
  • Issue and control all keys and mobile within the housekeeping department.
  • Examination of rooms, halls, and lobbies to determine the need for repairs or replacement of furniture or equipment and make recommendations to Management.
  • Carry out changes to improve the process.
  • Coach team members to enhance service performance.
  • Conduct staff performance assessment process.
  • Ensure sustainable business operations through the adoption of environmental practices.
  • Foster teams’ initiatives and creativity.
  • Lead team to build operational plan.
  • Make use of critical thinking and analytical skills at work.
  • Manage operations for service excellence.
  • Manage guest experience.
  • Manage guest/residents’ concerns and feedback.
  • Oversee housekeeping operations in rooms, laundry, and public areas.
  • Read and assess work reports.
  • Solve problems and make decisions at the supervisory level.
  • Support workplace relations and diversity.
  • Support innovation process within own scope of work in the business unit.
  • Support strategies and work plans.
  • Take measures to prevent loss/risk.

Housekeeping Supervisor

InterContinental Al Khobar
01.2010 - 02.2013
  • Company Overview: Manages the Housekeeping operations. Committed to providing the highest levels of comfort service and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.
  • Responsible for turndown service
  • Liaising with guests, staff, and management
  • Adhere to OH & S procedures
  • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
  • Scheduling staff shifts and organizing replacements as required.
  • Investigating and addressing complaints regarding poor housekeeping service.
  • Providing training to the housekeeping staff.
  • Regularly taking inventory of cleaning supplies and ordering stock as needed.
  • Issuing cleaning supplies and equipment to housekeeping staff as needed.

Education

Diploma - Hotel Management

Food Craft Institute

Bachelors in arts - undefined

Government College D.G. Multan

Intermediate - undefined

Railway Elementary College

High school - undefined

Ghose Abad

Skills

  • Microsoft Word, Excel, Power Point and Fidelio
  • Micro Hospitality Management System
  • Micro hospitality material management system
  • Can Handle Entire Housekeeping Systems like Portal, Fidelio, Opera, RMS and POS (Point of Excel)

Accomplishments

  • Best Appreciation 2012, Intercontinental Hotel Intercontinental Hotel Al Khobar (KSA)
  • Pre-opening team member of Intercontinental Hotel Al Khobar (KSA)
  • Excellent job 2014, Centro Hotel-Al-Barsha Dubai (UAE)
  • Best performance Executive Housekeeper Reward 2022, Crown Plaza Hotel Al Waha an IHG Hotels (KSA)

Certification

  • Successfully completed training (DL) Destination Team Leadership in Centro Hotel-Al-Barsha Dubai (UAE)
  • Successfully completed training (OJT)On job training in Centro Hotel –Al-Barsha (UAE)
  • Successfully completed training Fire & Safety training in Centro Hotel-Al-Barsha Dubai (UAE)
  • Successfully completed chemical training from Ecolab Company in Centro Hotel -Al-Barsha
  • Successfully completed the training 6 keys issue of Excellent Service in Intercontinental Hotel -Al-Khobar
  • Successfully completed the training Four Corner Stone in Intercontinental Hotel Al-Khobar
  • Successfully completed the training Business Etiquette & Telephone Skills in Intercontinental Hotel Al Khobar
  • Certificate of basic HACCP principles by Johnson Diversey.

Languages

Arabic
Full Professional
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual

References

Hakim, Al Kurai, Regional General Manager, hakim.karoui@elafhotels.com, 00966 532305654, Elaf Hotels, Riyadh, KSA, Elaf JOUDYAN Hotel Olaya Riyadh

Timeline

Cluster Executive Housekeeper

Al-Majd Al-Arabiah Misfalah-Hotel Makkah
12.2024 - Current

Executive Housekeeper

Elaf Joudyan Hotel Olaya Riyadh, an Elaf Hotels
10.2023 - 11.2024

Executive Housekeeper

Crowne Plaza Riyadh Al Waha, an IHG Hotel
01.2021 - 09.2023

Assistant Director of Housekeeping

Al Marwa Rayhaan by Rotana Makkah
04.2015 - 12.2020

Assistant Housekeeper

Centro Hotel Barsha Dubai Hotel
03.2013 - 03.2015

Housekeeping Supervisor

InterContinental Al Khobar
01.2010 - 02.2013

Bachelors in arts - undefined

Government College D.G. Multan

Intermediate - undefined

Railway Elementary College

High school - undefined

Ghose Abad

Diploma - Hotel Management

Food Craft Institute

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Iftikhar Ahmed