Hugo Habodasz
Senior Customer Success Manager
Prague
Summary
Highly driven and energetic client advocate with a passion for analytical, creative solutions, a deep interest in AI, and a global background in SaaS, client-facing roles, and leadership positions
Overview
10
10
years of professional experience
Work History
Senior Customer Success Manager
Bloomreach
11.2022 - Current
- Navigating customer challenges and delivering tailored solutions through omnichannel marketing and cutting-edge AI software.
- Collaborating with senior executives across Central & Western Europe and the Middle East on optimizing business strategies.
- Partnering with high-risk clients from diverse industries, from global retails to leading banks and media houses.
- Averaged GRR above 94% and NRR over 115%, showcasing consistent client satisfaction and value-driven results.
Platform Implementation Manager
ePace Consultancy Agency
03.2020 - 11.2021
- Managed project scope for key clients, developing tailored strategies and negotiating budgets to align with business goals.
- Leveraged advanced omnichannel strategies and AI-driven marketing automation to maximize ROI, driving high client retention and long-term value.
Area Manager/Personal Brand Protagonist
Amazon
03.2018 - 12.2019
• Placing in the top 10% of managers through daily anonymous surveys and leading one of Europe's top 3 most efficient teams
Graduate Area Manager
Amazon
03.2017 - 03.2018
• Selected for an intensive, multi-country Amazon leadership program
Seller Support Associate/Client Success Specialist
Amazon
08.2015 - 03.2017
Education
BBA - International Business Management
Hague University of Applied Science
The Hague, The Netherlands & Study Abroad - Canada 09.2012 - 2016.06
Skills
Certification: Google Digital Garage
Certification: Bloomreach Engagement Advanced Course
Certification: Pivot Tables in Depth Leadership: Amazon
Leadership: Amazon 1 month course for managers
Innovation *
Adaptability *
Sociability*
Analytical*
*Based on Redbull personality wingfinder assessment
Timeline
Senior Customer Success Manager
Bloomreach
11.2022 - Current
Platform Implementation Manager
ePace Consultancy Agency
03.2020 - 11.2021
Area Manager/Personal Brand Protagonist
Amazon
03.2018 - 12.2019
Graduate Area Manager
Amazon
03.2017 - 03.2018
Seller Support Associate/Client Success Specialist
Amazon
08.2015 - 03.2017
BBA - International Business Management
Hague University of Applied Science
09.2012 - 2016.06
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